Alondra Vieyra
Panama City,FL
Summary
Detail-oriented and highly organized healthcare professional with experience in regulated environments requiring strict compliance, documentation accuracy, and quality assurance. Skilled in managing high-volume workflows while maintaining precision and efficiency. Strong understanding of healthcare operations, infection control awareness, and adherence to established protocols.
Availability:
Full-time | Open to evenings/nights, holidays, and call requirements
Overview
3
3
years of professional experience
Work History
Call Center Customer Service Representative
Maximus Health Services
07.2023 - 07.2023
- Facilitated delivery of essential healthcare information while ensuring compliance with established protocols.
- Oversaw management of 40+ inbound interactions daily, ensuring accuracy and professionalism.
- Recorded interactions meticulously to uphold compliance standards and facilitate audit readiness.
- Achieved performance metrics within a dynamic, regulated environment.
Customer Service Representative
Jim Dicerson- State Farm
07.2020 - 03.2022
- Maintained accurate customer records and ensured compliance with company standards.
- Reviewed and processed documentation with attention to detail and accuracy.
- Supported workflow organization to ensure efficient service delivery.
- Collaborated with team members to improve operational processes and service standards.
Remote Customer Service Representative
United Insurance
Panama City, FL
12.2023 - 2025
- Ensured strict adherence to healthcare and insurance regulations while managing sensitive documentation.
- Executed policy updates, renewals, and account changes with precision and meticulous attention to detail.
- Oversaw high-volume workflows, ensuring accurate data entry and meticulous documentation tracking.
- Executed document assessments to ensure completeness and adherence to compliance standards.
- Executed identification and correction of discrepancies in records to uphold data integrity.
- Facilitated collaboration among internal teams to enhance processing timelines and operational efficiency.
- Maintained strict attention to detail in environments requiring procedural consistency and accuracy.
Education
High School Diploma -
Bay Virtual
Panama City, FL05.2021
Skills
- Quality Assurance & Compliance
- Protocol & Procedure Adherence
- Documentation Accuracy
- Inventory Monitoring & Organization
- High-Volume Workflow Management
- Infection Control Awareness
- Time Management
- Team Collaboration
- Bilingual: English & Spanish
- Detail-oriented
- Reliable and punctual
- Fast learner
- Able to follow strict procedures
- Calm in fast-paced environments
Technical Skills:
- Microsoft Office (Word, Excel, Outlook)
- Data entry & documentation systems
- Electronic record management
- Inventory tracking familiarity
Timeline
Remote Customer Service Representative
United Insurance
12.2023 - 2025
Call Center Customer Service Representative
Maximus Health Services
07.2023 - 07.2023
Customer Service Representative
Jim Dicerson- State Farm
07.2020 - 03.2022
High School Diploma -
Bay Virtual