Daisy Brown
Grand Rapids
Summary
Proactive professional with a strong background in scheduling coordination and team management. Skilled in time management and problem solving, contributing to improved resource allocation and conflict resolution. Eager to leverage expertise to optimize internal processes.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Fortz Legal Support
Grand Rapids
06.2025 - Current
- Managed communication between clients and independent contractors to streamline information flow.
- Maintained accurate records of appointments using scheduling software tools.
- Responded promptly to inquiries via phone and email regarding scheduling issues.
- Collaborated with team members to resolve scheduling conflicts quickly and effectively.
- Developed and maintained a comprehensive database of resource availability and preferences.
- Streamlined communication channels to ensure timely updates and changes to schedules were disseminated efficiently.
- Managed room and resource bookings for internal and external meetings and events.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Issued work schedules, duty assignments and deadlines for independent contractors.
Assistant Manager
Jimmy John's
Grand Rapids
09.2021 - 06.2025
- Assisted in training new team members on operational procedures.
- Managed inventory levels to ensure product availability and quality.
- Coordinated daily shift schedules for optimal staff coverage.
- Resolved customer complaints to enhance service satisfaction.
- Monitored food safety standards during food preparation processes.
- Maintained cleanliness and organization of the store environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between team members in an effective manner.
Intern
United States Senate
Lansing
08.2022 - 12.2022
- Researched legislative issues to support Senate committee initiatives.
- Maintained accurate records of constituent communications and inquiries.
- Maintained records of legislative activities and tracked bill progress.
- Engaged with constituents to address concerns related to legislation.
- Provided administrative assistance by returning phone calls, answering emails and putting together mail distribution lists.
- Maintained records of communications between legislators and constituents.
Education
Bachelor of Arts - Social Relations And Policy
Michigan State University
East Lansing, MI05-2023
Skills
- Scheduling software
- Appointment management
- Resource allocation
- Data organization
- Quality assurance
- Skilled in Microsoft Office, Google Sheets
- Policy improvement
- Customer relationship management
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Customer relations
- Data entry
Timeline
Scheduling Coordinator
Fortz Legal Support
06.2025 - Current
Intern
United States Senate
08.2022 - 12.2022
Assistant Manager
Jimmy John's
09.2021 - 06.2025
Bachelor of Arts - Social Relations And Policy
Michigan State University