Daisy Carbajal
McDonald's
El Paso ,TX
15
years of professional experience
Dynamic Floor Supervisor at McDonald's with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and POS systems, I excel in training staff and implementing quality controls, resulting in improved service delivery and a harmonious work environment. Committed to achieving operational excellence through effective communication and task delegation.
Work History
Floor Supervisor
15 Years 3 Months- Supervised front counter and kitchen crew to maintain smooth shift operations.
- Monitored food safety, cleanliness, and quality standards throughout service periods.
- Coordinated crew assignments to balance workloads and reduce service delays.
- Trained new team members on register procedures, drive-thru flow, and station routines.
- Resolved customer concerns quickly to support positive guest experiences.
- Verified cash handling, order accuracy, and opening or closing procedures.
- Communicated shift priorities to ensure consistent teamwork and operational readiness.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Delegated tasks to employees to enhance productivity and workflow.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
Online Order Filling Team Associate
2 Years 1 MonthEducation
Associate of Arts
Skills
Customer satisfaction
POS systems operations
Team leadership
Customer relations
Task delegation
Staff coaching
Policy enforcement
Operations management
Performance improvements
Payroll processing
Quality controls
Workplace organization
Employee training
Workplace safety
Store operations
Positive attitude
Team management
Decision-making
Clear communication
Order picking and processing
Policy and procedure enforcement
Safety procedures
Safety standards
Timeline
Online Order Filling Team Associate
Walmart
09.2024 - 10.2026Read More
Floor Supervisor
McDonald's
07.2011 - CurrentRead More
El Paso Community College
Associate of Arts
Read More