Daisy Cardoso
Brockton,USA
Summary
Professional with solid experience in coordinating healthcare units. Skilled in managing daily operations, ensuring efficient workflow, and supporting medical staff. Strong focus on team collaboration and delivering results. Reliable, adaptable, and prepared to meet changing needs. Adept in conflict resolution, patient care coordination, and resource management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unit Coordinator
Massachusetts Eye and Ear Associates/ POA
02.2024 - Current
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Training volunteers with their daily task.
- Worked effectively in fast-paced environments.
- Assisted nursing state during the pre- operation process and post-operation process.
- Assist with task such as managing patient’s records and providing information about medical procedures. Also coordinate communications between patients and healthcare providers, and ensure that patients received best possible care.
Clinical Secretary
Brockton Neighborhood Health Center
09.2021 - 09.2023
- Acted as an important part of team responsible for assisting patients in the check in and check out process
- Obtaining and updating patient demographic, insurance, and primary care/referring doctor information
- Became skilled in the use of medical software such as NextGen Health care
- Ability to work in a high pressure environment, able to de-escalate diverse situations
Human Resources Assistant Manager
Bay State Linen
02.2019 - 01.2022
- Created a knowledge base 80% internal resource, improving employee onboarding and reducing time spent per project on administrative task per 40%
- Conducted the full recruitment life cycle for a business associate position, resulting in the hire of multiple employees through various channels such as Indeed, Glassdoor and Ziprecruiter
- Implemented effective HR policies to ensure all practices are in compliance with labor and employment regulations
- Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other.
- Pitching
Education
High school diploma -
Taunton High School
Taunton, MA06.2018
Skills
- Multilingual
- Microsoft Word
- Communication Skills
- Recruiting
- Human Resources
- Administrative Experience
- Medical terminology
- Charting
- HIPAA compliance
- Records management
- Patient safety
Certification
Driver's License, 12/01/19, 02/01/25
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Unit Coordinator
Massachusetts Eye and Ear Associates/ POA
02.2024 - Current
Clinical Secretary
Brockton Neighborhood Health Center
09.2021 - 09.2023
Human Resources Assistant Manager
Bay State Linen
02.2019 - 01.2022
High school diploma -
Taunton High School
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