Daisy Carradori
Riverdale,US
Summary
Managed daily office operations, focusing on compliance with regulations and the improvement of patient-centered service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Leading Edge Endodontics
Suffern, New York
03.2023 - Current
- Oversaw daily office operations, ensuring seamless workflow across departments.
- Coordinated scheduling for patient appointments and staff meetings effectively.
- Oversaw inventory management and ordered supplies to maintain optimal levels.
- Established and enforced office policies and procedures to optimize operational efficiency.
- Facilitated communication between dental professionals and patients regarding treatment plans.
- Maintained patient records using electronic health record systems accurately.
- Supported financial operations by processing invoices and tracking expenses efficiently.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Organized company events including holiday parties, team building activities.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees’ work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Dental Office Manager
Alliance Endodontics
Hackensack, US
01.2012 - 01.2023
- Lead all aspects of daily office operations, including staff management, workflow optimization, and administrative functions.
- Enforce recruiting and employment protocols in full compliance with state and federal labor laws.
- Administer onboarding activities, including trainings and orientations for new employees, providers, and administrators.
- Cultivate performance-focused culture through individual and team leadership directives.
- Navigate insurance claim procedures, ensuring proper coverage and streamlined case resolution.
- Execute opening and closing procedures, ensuring smooth shift transitions and operational success.
- Spearheaded high performing team of dental assistants and support staff to maintain operational excellence.
- Enhanced new employee productivity through comprehensive training programs.
- Expedited insurance claim resolutions to optimize patient satisfaction and financial turnover.
- Supervised team of 5 support staff, achieving optimal performance and cooperation.
- Achieved revenue targets by managing patient scheduling, account receivables, and operational costs.
- Safeguarded patient confidentiality through meticulous data management and document controls.
- Streamlined team operations via effective prioritization and schedule management.
Education
High School Diploma - undefined
Clifton High School
Clifton, NJSkills
- Implemented strategic office management initiatives aimed at optimizing productivity and streamlining processes
- Directed employee training initiatives to cultivate professional growth and development Partnered with management to evaluate training needs and execute impactful solutions Advocated for programs that significantly increased employee engagement and retention rates
- Monitored adherence to HIPAA and OSHA standards to protect organizational integrity and promote a safe environment
- Implemented strategies to enhance patient satisfaction and improve care delivery
- Directed accounts receivable processes to sustain organizational financial stability
- Coordinated and managed schedules to improve overall operational effectiveness
- Directed database administration processes to elevate system performance and reliability Championed initiatives to refine data management practices across departments Partnered with IT teams to execute database upgrades and improvements
- Directed inventory operations to optimize stock levels and minimize discrepancies Collaborated with cross-functional teams to elevate inventory accuracy and availability Championed initiatives to refine inventory management practices across departments
- Directed preparation and submission of legal documentation and reports Managed compliance initiatives to uphold legal standards across the organization Coordinated with cross-functional teams to optimize documentation workflows
- Directed claims processing and billing operations to streamline workflow efficiency Led initiatives to effectively address and resolve appeals, enhancing overall service delivery Coordinated with cross-functional teams to optimize claims management processes
- Performed in-depth assessments of policy coverage to strengthen risk management initiatives
- Directed development and execution of health insurance policies and practices Collaborated with stakeholders to optimize policy effectiveness Guided teams in ensuring compliance with regulatory standards
- Oversaw development of maintenance schedules for facility and equipment to enhance operational efficiency Coordinated with maintenance teams to execute preventive strategies that reduced equipment failures Advocated for safety protocols to strengthen workplace safety and compliance
- Developed and implemented initiatives aimed at achieving customer service excellence and efficiently addressing inquiries
Certification
- X-Ray Certification
- CPR Certified
LANGUAGES
Spanish
Advanced
Timeline
Office Manager
Leading Edge Endodontics
03.2023 - Current
Dental Office Manager
Alliance Endodontics
01.2012 - 01.2023
High School Diploma - undefined
Clifton High School