Daisy Cervantes
Tacoma,WA
Summary
Efficient office assistant with several years of experience with managing administrative tasks and answering high-volume calls as well as in-person inquiries. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and with strong capabilities in multitasking and prioritizing workloads.
Overview
8
8
years of professional experience
Work History
Office Assistant
Sutter Metals
Tacoma, Washington
05.2025 - Current
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Counted and balanced cash drawer at the beginning and end of shift.
- Processed customer transactions efficiently and accurately in a fast-paced environment.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Maintained accurate cash drawer balances throughout shifts to prevent discrepancies.
- Managed inventory levels for office supplies, & PPE ensuring adequate stock was available for staff at all times.
- Organized files, developed spreadsheets, reports and scanned documents to improve organizational workflow.
- Assisted with customer requests and answered questions to improve satisfaction both in person and over the phone.
Office Manager
Jnm Realty
Santa Monica, California
01.2018 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Trained team members on property management services and products to support promotional efforts.
- Provided clerical support to company employees by copying, faxing, data entry and filing documents.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Monitored timely receipt and collection of rents in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Reconciled account files and produced monthly reports for property owners.
- Oversaw management of over 50 properties while providing general service to tenants.
Education
High School Diploma -
Venice Skills Center
Venice, CA06-2014
Skills
- Bilingual English and Spanish
- Microsoft office
- POS system
- Administrative & clerical support
- Office management
- Customer service and communication skills
- Cash drawer balancing
Timeline
Office Assistant
Sutter Metals
05.2025 - Current
Office Manager
Jnm Realty
01.2018 - 01.2021
High School Diploma -
Venice Skills Center