Callie Irish
Centralia
Summary
Dynamic professional with extensive experience at Sutter Metals LLC, excelling in customer service and regulatory compliance. Proven ability to manage inventory discrepancies and negotiate effectively in claims investigations. Adept at data entry and office management, consistently delivering results while maintaining high standards of accuracy and efficiency.
Overview
16
16
years of professional experience
Work History
Front Office Receptionist
Sutter Metals LLC
Centralia
09.2023 - Current
- Reported any incidents or accidents immediately to supervisors.
- Verified and weighed incoming shipments of raw materials.
- Updated logs regularly with current information regarding shipments.
- Responded to customer inquiries regarding products, services, pricing information.
- Assisted in resolving discrepancies between inventory records and actual shipment weights.
- Monitored security cameras to detect any suspicious activity around the scale house area.
- Ensured compliance with local, state, and federal regulations.
- Provided customer service support to ensure customer satisfaction.
- Maintained communication with truck drivers regarding arrival times, paperwork requirements, and product availability.
- Provided assistance in filling out necessary paperwork related to shipments.
- Communicated with management about any issues or problems that arose during operations.
- Inspected incoming loads for prohibited materials.
- Greeted customers, directed haulers and answered questions accurately.
- Trained new employees on company procedures and operational workflows.
Personal Assistant
Stephen Hosch
Olympia
09.2017 - 09.2023
- Organized travel arrangements, including flights, transportation, and accommodation.
- Used power equipment such as mowers, trimmers and blowers to maintain lawns in good condition.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Reported any maintenance issues or damage to supervisors immediately.
- Managed multiple errands simultaneously while maintaining accuracy and efficiency.
- Provided detailed reports on progress made during each task assigned.
- Drove clients to medical appointments, meetings and other destinations as needed.
Workers' Compensation Claims Adjuster
Labor and Industries
Tumwater
05.2009 - 06.2013
- Provided customer service by responding promptly to inquiries from claimants, employers, attorneys and other stakeholders.
- Negotiated settlements between claimants and employers or insurers when appropriate.
- Investigated workers' compensation claims to determine eligibility and extent of coverage.
- Reviewed medical records, interviewed employers and claimants, analyzed wage loss calculations, and reviewed evidence for accuracy.
- Collaborated with legal counsel in the preparation of documents related to litigation proceedings involving workers' compensation claims.
- Researched relevant case law related to pending or potential disputes over workers' compensation benefits.
- Processed benefit payments in accordance with applicable laws and regulations.
- Counseled clients regarding their rights under applicable laws pertaining to workplace injuries.
- Prepared detailed reports on claim findings including all pertinent information such as injury description, cause of accident, employer responsibility, and liability.
Education
High School Diploma -
Tenino High School
Tenino, WA06-2002
Skills
- Customer service
- Office management
- Data entry
- Inventory management
- Regulatory compliance
- Scheduling appointments
- Claims investigation
- Negotiation tactics
- Decision-making
Timeline
Front Office Receptionist
Sutter Metals LLC
09.2023 - Current
Personal Assistant
Stephen Hosch
09.2017 - 09.2023
Workers' Compensation Claims Adjuster
Labor and Industries
05.2009 - 06.2013
High School Diploma -
Tenino High School
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