Andrea Camacho

• Answering inbound phone calls from patients, clinics, physicians and following HIPPA guidelines.

• Scheduling patient appointment from inbounds calls-register new patients by accurate demographics, guarantor, and financial information, create referral tickets and verify insurance benefits.

• Scheduling appointments from triaged referrals make outbound calls to schedule patients for new appointments.

• Obtain prior authorizations for medications, patient testing and procedures.

• Schedule new patient appointments and collecting all medical records prior to appointments.

• Checking in patients and collecting co-pays or prior balances. Scanning insurance cards and all documents needed upon arrival.

I managed staff and assisted the doctor in office cosmetic procedures, such as Botox, fillers, facelift threading, post-op, and aftercare instructions.

• Patient care is top priority in office, patient care and convenience of scheduling with emails and checking messages

• Provided exceptional customer service at all times.
• Provided customer service to ensure customer satisfaction.
• Greeted clients and provided excellent customer service.