Daisy Cervantes
Hacienda Heights,CA
Summary
Detail-oriented personal injury case manager with over 7 years of experience in high-volume pre-litigation case management. Expertise in coordinating medical treatment, organizing medical records, and preparing demand packages. Proficient in handling property damage claims and maintaining effective communication with insurance adjusters and medical providers. Recognized for strong organizational skills and building lasting client relationships in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Injury Case Manager / Department Lead
Pérez Law, PC
Ontario, CA
08.2018 - Current
- Managed high-volume personal injury caseload from intake through pre-litigation settlement.
- Provided team lead support by assisting with workflow coordination, mentoring newer case managers, and helping maintain consistency in case handling procedures.
- Coordinated medical treatment tracking and followed up with providers to obtain updated records and billing.
- Assisted in preparation of demand packages by gathering and organizing medical records, billing statements, diagnostic reports, and related documentation.
- Handled property damage claims including repairs, total loss evaluations, and GAP insurance claims, coordinating with insurance adjusters and lienholders.
- Communicated with clients, medical providers, and insurance adjusters to ensure ongoing case updates and progression.
- Conducted policy limit investigations and assisted with insurance coverage verification.
- Coordinated lien resolution with medical providers, health insurance carriers, and third-party lienholders.
- Drafted and sent legal correspondence including representation letters, records requests, and follow-ups.
- Maintained organized case files and tracked deadlines and documentation to support efficient case handling.
- Supported team efficiency by helping troubleshoot case issues, sharing best practices, and ensuring timely task completion across assigned workloads.
Certified Nurse Assistant (CNA)
Glendora Grand Inc
Glendora, CA
07.2012 - 08.2018
- Assisted patients with daily living activities and mobility support to enhance comfort and independence
- Recorded vital signs and maintained patient records to ensure accurate monitoring and continuity of care
- Ensured hygiene and infection control standards
- Facilitated communication between healthcare providers and patients by translating medical information and instructions to improve understanding and compliance.
Administrative Assistant
Immigration Law Center
02.2012 - 07.2012
- Facilitated client intake, document preparation, and case file organization to enhance workflow
- Coordinated communication with clients regarding case status and documentation, fostering strong relationships
- Scheduled appointments and managed office correspondence
- Delivered administrative and clerical support in fast-paced legal environment, ensuring smooth operations
Education
Certified Nurse Assistant -
Hacienda La Puente Adult Education
La Puente, CA01-2011
High School Diploma -
Glen A. Wilson High School
16455 Wedgeworth Dr., Hacienda Heights, CA 9174501-2010
Skills
- Case management expertise
- Leadership and organization
- Client communication
- Multitasking capabilities
- Critical thinking and medical terminology
- Medical records oversight
- Negotiation for claims
- Demand package preparation
- Attention to detail
- Team leadership experience
- Claims investigation skills
- Medical record reviews
- Case evaluation techniques
- Staff training initiatives
- Deadline tracking and vendor coordination
- Data entry accuracy
Certification
- CNA, 2012
- Acute Care Certification
- RNA Certification
- BLS (CPR & AED)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Technical Skills
- Merus Case Management Platform
- Filevine(basic)
- One Legal (e-Filing)
- LexisNexis
- Microsoft Excel
- Dropbox
- Hellosign (eSignature)
- Microsoft Word
Timeline
Personal Injury Case Manager / Department Lead
Pérez Law, PC
08.2018 - Current
Certified Nurse Assistant (CNA)
Glendora Grand Inc
07.2012 - 08.2018
Administrative Assistant
Immigration Law Center
02.2012 - 07.2012
Certified Nurse Assistant -
Hacienda La Puente Adult Education
High School Diploma -
Glen A. Wilson High School