Daisy Cosme
Elizabeth,NJ
Summary
Accomplished professional with a proven track record at Hudson City Savings Bank, excelling in customer service and cash management. Demonstrates exceptional professionalism and courtesy, alongside rapid data entry skills. Expert in balancing verification and reconciliation, significantly enhancing transaction efficiency and accuracy. Fluent in Spanish, adept at fostering inclusive client relations and streamlining account management processes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Teller
Union County Savings Bank
Elizabeth NJ
06.2017 - 12.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Customer Service Representative
Hudson City Savings Bank
Millburn, NJ
03.2005 - 06.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Opened bank accounts, safety deposit boxes and processed loan payments.
Education
High School Diploma -
Essex County Vocational Technical High School
91 W Market St, Newark, NJ 0710306.2003
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Cash handling and management
- Rapid data entry skills
- Spanish speaking
- Account Management
- Data Entry
- Balance Verification and Reconciliation
- Filing
Certification
Business Technology Certificate
Financial Services Diploma
Languages
Spanish
Full Professional
Portuguese
Limited Working
Timeline
Teller
Union County Savings Bank
06.2017 - 12.2019
Customer Service Representative
Hudson City Savings Bank
03.2005 - 06.2017
High School Diploma -
Essex County Vocational Technical High School