Daisy Crist
Franklin,TN
Summary
Well-qualified support professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Support Specialist
Metrc LLC
02.2020 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA2015
Skills
- Social Skills
- Troubleshooting and Diagnostics
- Organizational Skills
- Friendly and Patient
- Tracking and Documentation
Timeline
Support Specialist
Metrc LLC
02.2020 - Current
High School Diploma -
Penn Foster Career School
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