Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daisy Cruz

Houston

Summary

Friendly bilingual candidate with a passion for providing excellent customer service and facilitating guest satisfaction. Hardworking candidate that can successful manage several tasks with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills and a ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Bridal Stylist

Impression Bridal
11.2023 - Current
  • Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
  • Created memorable experiences brides their families providing attentive service throughout entire selection process.
  • Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
  • Maintained detailed records of customer interactions to provide timely follow-ups regarding upcoming appointments or fittings.
  • Contributed positively towards store profitability managing budgets cost control measures effectively.

Guest Service and Security

Shield Event Services
01.2021 - 10.2023
  • Developed and maintained positive relationships with guest for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Enforce policies and procedures to increase efficiency.
  • Greeted guest professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Ramada Inn

Receptionist
05.2023 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression
  • Answer phone promptly and directed incoming calls to correct offices.
  • Resolved customer problem and complaints.

Cleaner

ABM Industries
08.2019 - 01.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and maintained lobbies, offices and other common areas commercial buildings.

Cook

Texas Food Service
05.2018 - 02.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Education

High School Diploma -

Stephan F Austin High School
Houston, TX
06.2019

Skills

  • Client Relationship Building
  • Exceptional communication
  • Appointment Scheduling
  • De-Escalation Techniques
  • Telephone Skills
  • Time Management
  • Organization Skills
  • Customer Satisfaction
  • Data inputting
  • Professional Demeanor
  • Multitasking and Adaptability
  • Reliable multitasking abilities

Languages

Spanish
Native or Bilingual

Timeline

Bridal Stylist

Impression Bridal
11.2023 - Current

Ramada Inn

Receptionist
05.2023 - 08.2023

Guest Service and Security

Shield Event Services
01.2021 - 10.2023

Cleaner

ABM Industries
08.2019 - 01.2020

Cook

Texas Food Service
05.2018 - 02.2019

High School Diploma -

Stephan F Austin High School

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Daisy Cruz