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Overview
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Education
Skills
Certification
Additional Information
Work Availability
Timeline
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Daisy Duran-Jimenez

Downey,CA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

QA Analyst IISales & Customer Service AssociateQA Mobile TesterSales & Customer Service Administrator

Work Type

Full TimePart Time

Location Preference

RemoteHybrid
Location: Downey, CA, US
Open to relocation: No

Minimum Desired Compensation

75000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid time offWork from home optionHealthcare benefitsPaid sick leave401k match4-day work weekStock Options / Equity / Profit Sharing

Summary

Results-driven QA analyst with extensive experience in manual and automated testing across various platforms. Proven ability to develop test strategies and resolve defects, enhancing defect detection rates and ensuring reliable CI/CD processes. Focused on optimizing product quality and fostering collaboration within cross-functional teams to achieve high-quality software releases.

Overview

15
15
years of professional experience
1
1
Certification

Work History

QA Analyst II

AutoNation
El Segundo, USA
05.2019 - 01.2024
  • Executed end-to-end QA testing for web, iOS, and Android applications to ensure high-quality releases.
  • Designed and implemented comprehensive test plans, increasing defect detection before production.
  • Performed functional regression and performance testing to improve system stability.
  • Conducted API testing using Postman to validate backend integrations accurately.
  • Collaborated with cross-functional teams in Agile (Scrum) environments to refine requirements and acceptance criteria.
  • Managed defects in Jira to document and track resolution processes effectively.
  • Supported CI/CD processes using GitLab and Jenkins by validating builds and deployments for reliability.
  • Maintained documentation and test strategies on Confluence to ensure clarity and accessibility.

Sales & Customer Service Associate

AutoNation
El Segundo, USA
02.2019 - 05.2019
  • Consistently achieved and exceeded sales targets through effective promotion and sales strategies.
  • Resolved customer complaints with professionalism, resulting in high satisfaction levels.
  • Identified usability and system issues to enhance user experience during customer support interactions.
  • Managed office operations, leveraging technical and administrative skills to boost team efficiency.

QA Mobile Tester

Carrera Agency / DIRECTV / AT&T
El Segundo, USA
03.2016 - 02.2019
  • Executed manual and automated testing for iOS and Android applications, enhancing NFL mobile app quality.
  • Developed and maintained comprehensive test case scripts and defect reports to ensure thorough coverage.
  • Performed regression, smoke, exploratory, and black-box testing to confirm application quality.
  • Utilized JIRA and QMetry for effective test management and bug tracking.
  • Leveraged Charles Proxy to debug network and backend issues efficiently.
  • Collaborated with engineering teams to identify and resolve defects, improving application performance.
  • Assisted developers with deployment testing and release processes to streamline operations.

Sales & Customer Service Administrator

LabelTex Mills Inc.
Los Angeles, USA
01.2009 - 03.2016
  • Processed customer orders accurately, ensuring timely entry into company systems.
  • Delivered exceptional customer service by addressing inquiries and resolving complaints across multiple channels.
  • Managed CRM systems for sales order processing while maintaining data integrity.
  • Streamlined sales operations to improve interdepartmental communication and workflows.
  • Coordinated cross-departmental efforts to efficiently resolve issues and support operations.
  • Oversaw invoicing, billing, and reporting functions to ensure compliance and accuracy.
  • Collaborated with finance teams to generate invoices, track payments, and resolve discrepancies.

Education

Bachelor of Science - Computer Science

East Los Angeles College
Monterey Park, CA
04-2026

Skills

  • Manual and automated testing
  • Regression and functional testing
  • Integration and smoke testing
  • User acceptance testing
  • Exploratory testing
  • Test case design
  • Selenium and Postman
  • Git version control
  • Jenkins CI/CD
  • Charles Proxy debugging
  • QMetry test management
  • SQL querying
  • Python programming
  • JavaScript development
  • Web and mobile applications
  • iOS and Android platforms
  • Jira project management
  • Confluence documentation
  • Asana task management
  • Trello organization tools
  • Microsoft Project planning
  • Salesforce CRM solutions
  • Zendesk support software
  • Linux operating system
  • Microsoft Office suite

Certification

  • Google Project Management Certificate
  • Google Cybersecurity Certificate

Additional Information

English & Spanish, 50+ WPM

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

QA Analyst II

AutoNation
05.2019 - 01.2024

Sales & Customer Service Associate

AutoNation
02.2019 - 05.2019

QA Mobile Tester

Carrera Agency / DIRECTV / AT&T
03.2016 - 02.2019

Sales & Customer Service Administrator

LabelTex Mills Inc.
01.2009 - 03.2016

Bachelor of Science - Computer Science

East Los Angeles College

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Daisy Duran-Jimenez