PAUL BIGLEY
Colorado Springs,CO
Summary
Detail-oriented Software Quality Assurance Engineer II with a strong commitment to software excellence, seeking to contribute expertise to the SelectLocal AMS team. Proficient in developing and executing comprehensive test plans that identify defects and enhance product quality. Recognized for a collaborative work style and adaptability in dynamic, fast-paced environments, fostering team success and timely project completion. Recently engaged with the AQE team to adapt SelectQuote's quote tool for the SelectLocal AMS product, leveraging in-depth knowledge of the quote engine and building effective relationships with team members during testing phases.
Overview
12
12
years of professional experience
1
1
Certification
Work History
QA Analyst II
SelectQuote
Overland Park, KS
10.2021 - Current
- Developed and executed detailed test plans to ensure software quality and functionality.
- Collaborated with cross-functional teams to identify, document, and resolve software defects.
- Developed feature files for automated testing frameworks to enhance efficiency in the QA process.
- Collaborated with team members in root cause analysis for critical issues, driving improvements in product stability.
- Improved software quality by executing thorough test plans and identifying defects before release.
- Ensured compliance with regulatory requirements through diligent validation and verification of software functionality.
Software Test Engineer
Sarasota Software Solutions
03.2016 - 09.2021
- I was hired to test an extensive PMS application used primarily for the timeshare industry. I had to create my own methods to test this software and primarily used black box testing approach. The main goal of this project was to test the functionality of the entire software suite, which had never been done. I created testing processes for the company and provided documentation for a standard in future testing. My role has extended into providing technical support for clients and fixing issues with the software, either for clients or found during testing.
Seasonal Technical Support
Jackson Hewitt
12.2015 - 02.2016
- I took phone calls from Jackson Hewitt franchisees about software and networking issues. I help franchisees setup computers, network printers and various issues involved in the use of Jackson Hewitt software and intranet tools.
Geek Squad Consultation Agent
Best Buy
05.2014 - 11.2015
- At work, I spend my time diagnosing computers for both hardware and software issues for customers. While not assisting customers I work on new PC setups and quick repairs. I use proprietary software to resolve various issues including virus removal, network connection issues, performing level 1 data recovery and operating system corruptions. I also use built-in diagnostic tools to repair or restore devices. I have hands-on experience with Microsoft Office Outlook 2013-16, both manually setting up and importing/exporting client data.
Education
Associate in Science - Computer Programming and Analysis
State College of Florida
Bradenton, FL08-2015
Bachelor of Arts - Mass Communication
University of South Florida
Tampa, FL12-2012
Associate of Arts - General Studies
State College of Florida
Bradenton, FL12-2004
Skills
- User acceptance testing
- Regression testing expertise
- Test documentation creation
- Manual testing proficiency
- API testing experience
- Collaboration and communication
- Defect tracking
- Test strategy formulation
- Agile methodology
- Software development
- QA methodologies
Certification
Certified Tester Foundation Level (CTFL)
Timeline
QA Analyst II
SelectQuote
10.2021 - Current
Software Test Engineer
Sarasota Software Solutions
03.2016 - 09.2021
Seasonal Technical Support
Jackson Hewitt
12.2015 - 02.2016
Geek Squad Consultation Agent
Best Buy
05.2014 - 11.2015
Bachelor of Arts - Mass Communication
University of South Florida
Associate of Arts - General Studies
State College of Florida
Associate in Science - Computer Programming and Analysis
State College of Florida