Kimberly Bellew
Holbrook,MA
Summary
IT and Quality Assurance Professional with over 9 years of experience in fast-paced, high-demand Healthcare IT settings. Proficient in industry-specific software and Azure DevOps for manual and automated testing. Skilled in writing test cases, regression, integration, and functional testing. Strong team player with excellent multitasking and communication skills, capable of working independently. Eager to contribute to Commonwealth of Massachusetts's IT team by leveraging extensive QA experience, technical, and personal expertise, ensuring accessibility and equity in digital services.
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Software QA Analyst II
Mass General Brigham
01.2016 - 02.2025
- Executed regression, application, integration, and functional test scripts, ensuring high-quality releases and reducing defects by 90%. Identified and reported trends of system defects and enhancements on a weekly, monthly, and quarterly basis.
- Created and maintained objective documentation during large-scale Epic Implementation projects, enhancing project efficiency and accuracy
- Collaborated with Application and Technology teams to develop workflows and test scripts for Epic System implementation, utilizing Azure DevOps for both manual and automated testing
- Developed training documents for both internal and external contacts.
- Subject Matter Expert in clinical and billing workflows.
- Facilitated medium-sized meetings for stakeholders and other teams associated with large projects.
- Provided recommendations to refine current state business processes and workflows to achieve a positive impact for team and projects.
Supervisor: Enterprise Channel Support/Account Management Support
Broadview Networks, now part of Windstream
07.2008 - 06.2015
- Managed multiple enterprise accounts and led User Acceptance Testing, ensuring high-quality releases and reducing defects by 90%
- Supervised two high-demand teams, acting as upper management escalation contact, and improved team efficiency by implementing process improvements, enhancing department efficiency
- Performed and maintained reporting analysis, created and contributed process improvements, reducing operational costs.
- Created and maintained CRM processes to enhance overall customer service satisfaction.
- High-level escalation contact to support the Director and Vice President of the department.
- Provided excellent verbal and written communication skills, and the ability to breakdown technical concepts to non-technical staff and customers.
- Executed testing strategies in cooperation with IT for system enhancements and implementations.
- Previous positions held: MAC Analyst, MAC Supervisor.
Business Analyst
Granite Telecommunications
09.2001 - 04.2008
- Developed and executed comprehensive test plans, ensuring high-quality releases and reducing defects by 90% through meticulous coordination of system enhancements and new applications
- Created detailed requirements and functional specifications, maintaining constant communication between programmers and end users to ensure project accuracy and efficiency
- Examined and improved organizational efficiency by developing optimized processes for end users, enhancing overall project outcomes.
- Provided proficient hands-on expertise using both the Agile and Waterfall SDLC methodologies, utilizing business analysis principles and other business process methodologies.
- Maintained high level support for developers, database administrators, stakeholders, and external teams to ensure completion of projects.
- Identified and analyzed problems, developing and recommending effective solutions.
- Previous Positions Held: Manager - Quality Assurance and Broadband Solutions, MAC Supervisor, MAC Analyst, CLEC Provisioning Supervisor, Senior Provisioning Specialist
Education
Bachelor of Science - Health Management
Northeastern University
Boston MA01.2014
Associate of Science - Fashion Merchandising
Baystate College
Boston MA01.1999
Skills
- Continuous integration
- User acceptance testing
- Performance testing
- Testing documentation maintenance
- Project management expertise
- Requirements gathering
- Training material development
- Regression testing
- Development team collaboration
- Quality improvement
- Cost-reduction methods
- Support case resolution
- Test case development
- Agile methodology
Websites
Certification
Epic Certified ASAP Emergency Department - Epic Skills
Honors And Awards
- Employee of the Month, Granite Telecommunications, Exceptional provisioning, increasing the conversion of new accounts and adding services to existing accounts, and have the most provisioned lines with the least errors.
- Digital Front Door Recipient, Mass General Brigham, For my contribution to a major radiology systems project that was vital to implementing one integrated action based notifications to physicians and other providers within Mass General Brigham.
Affiliations
- SQGNE
Awards
Mass General Brigham: Digital Front Door Recipient
Granite Telecommunications: Employee of the Month
Timeline
Software QA Analyst II
Mass General Brigham
01.2016 - 02.2025
Supervisor: Enterprise Channel Support/Account Management Support
Broadview Networks, now part of Windstream
07.2008 - 06.2015
Business Analyst
Granite Telecommunications
09.2001 - 04.2008
Bachelor of Science - Health Management
Northeastern University
Associate of Science - Fashion Merchandising
Baystate College
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