Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Skyler James

Seattle

Summary

Passionate about creating fun and innovative games and software, bringing a strong skill set in testing both software and hardware. Possess a Bachelor of Science (BS) degree in Video Game Art from Full Sail University, with the honor of being the Valedictorian. Dedicated arts and design professional aiming to contribute expertise and creativity to the development of cutting-edge gaming experiences.

Overview

7
7
years of professional experience

Work History

Software QA Analyst II

Cognizant
11.2023 - Current
  • Perform test planning, development and execution
  • Testing on Client platforms and hardware
  • Analyzing test failures and filing detailed defect reports
  • Escalate and report key quality issues and drive issues to resolution
  • Provide updates and submit reports related to own area of work

Software Tester

Nintendo
04.2023 - 11.2023
  • Perform manual testing of existing and in-development components
  • Write test cases relevant to pre- and post-production features
  • Work with BSAs to identify acceptance criteria for functional application features and behavior
  • Work with Quality Engineers to identify areas within the application set that would benefit from QA automation
  • Interact with regional and global stakeholders on the instruction, progress and result of functional test cases
  • Verify bug fixes

Technical Support Agent at 343i

Insight Global
12.2022 - 02.2023
  • Developing various data dashboards within Power BI and Zendesk
  • Analyzing player data to identify emerging issues being reported by players within all Halo games, and triaging those findings to the greater studio
  • Preparing Halo Support agents for future content updates

VR Test Analyst

Keywords Studios
08.2021 - 05.2022
  • Execute, maintain, and collaborate on test cases
  • Add cases to an existing/established area
  • Edit existing cases for accuracy
  • Send feedback to other test case creators
  • Investigate and report on software and hardware bugs
  • Report newly discovered issues
  • Verify bug fixes
  • Review bug reports from other team members
  • Review chats and group posts to keep up-to-date on progress and known issues
  • Daily reporting of task progress and bugs logged

Game Test Lead

Keywords Studios
02.2021 - 08.2021
  • Plan, direct and manage the project operations of QA Testing
  • Act as technical liaison to client for all engagements within the QA project
  • Responsible for kick off meetings, daily reports, and end of project meetings
  • Review and help refine test instructions provided by client
  • Validate and verify deliverables as accurate and in the proper format
  • Triage bugs and assign them out as appropriate
  • Review bugs and report to client via e-mail and database
  • Train new employees on departmental information, including bug writing
  • Establish, document and evolve policies and procedures for testing
  • Coordinate and track test resource allocation, acquisition, and release with management, IT support staff, Hardware lab techs, and recruiting team
  • Coordinate, collate, and publish aggregated tester evaluations
  • Practice continuous improvement of tester morale, performance and disciplines

Multiplayer QA Strike Team

Very Very Spaceship
08.2020 - 02.2021
  • Test development AR feature for AAA mobile game
  • Run the multiplayer tests with screen sharing and debugging with development team
  • Utilize custom tools for recording Player experience
  • Usability feedback on user experience

Test Associate, Level 2 at Microsoft

Experis
10.2019 - 12.2020
  • Lead a 8 person team doing software and hardware testing
  • Trained new and existing team members on ever changing policy and workflow
  • Created and maintained documentation for testers to increase productivity
  • Performed audits on current team and external team to ensure high quality of work
  • Work with other managers to ensure all work was being completed correctly and on a timely basis
  • Perform monthly 1 on 1 performance reviews to identify problems and work with team members to improve performance and solve any issues that may occur
  • Updated and maintain a data base on current and completed work to check on trends and identify any potential slowdowns or problems
  • Debugged and reported test tool problems
  • Ensured testing scripts were accurate and updated when needed
  • Tested different titles to ensure compatibility

Nintendo of America - Consumer Support I

Parker Staffing
02.2019 - 10.2019
  • Use systems to track and assist with consumer calls/tickets
  • Assist consumers of all ages setting up and/or using wireless network with Nintendo gaming systems
  • Troubleshoot connection issues
  • Answering consumer questions regarding to online features of Nintendo gaming systems

PAX West Demo Crew

Ubisoft
08.2019 - 09.2019
  • Facilitate game demos
  • Assist in game-play capture
  • Help attendees with pre-order sign-ups
  • Line management and everything in between
  • Ad hoc tasks as requested

PAX West Demo Crew

Ubisoft
08.2018 - 09.2018
  • Facilitate game demos
  • Assist in game-play capture
  • Help attendees with pre-order sign-ups
  • Line management and everything in between
  • Ad hoc tasks as requested

Education

Bachelor of Science - BS - Video Game Art

Full Sail University
01.2017

Skills

  • Analytical Skills
  • Performance Evaluation Techniques
  • Test case development
  • Continuous integration
  • Software development
  • User Experience Testing
  • Functional Testing Proficiency
  • Project Management Proficiency
  • iOS /macOS /Windows
  • QC investigations
  • Defect tracking
  • Software Testing Expertise
  • Testing documentation maintenance

Timeline

Software QA Analyst II

Cognizant
11.2023 - Current

Software Tester

Nintendo
04.2023 - 11.2023

Technical Support Agent at 343i

Insight Global
12.2022 - 02.2023

VR Test Analyst

Keywords Studios
08.2021 - 05.2022

Game Test Lead

Keywords Studios
02.2021 - 08.2021

Multiplayer QA Strike Team

Very Very Spaceship
08.2020 - 02.2021

Test Associate, Level 2 at Microsoft

Experis
10.2019 - 12.2020

PAX West Demo Crew

Ubisoft
08.2019 - 09.2019

Nintendo of America - Consumer Support I

Parker Staffing
02.2019 - 10.2019

PAX West Demo Crew

Ubisoft
08.2018 - 09.2018

Bachelor of Science - BS - Video Game Art

Full Sail University

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