Daisy Fuentes
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Amazon
03.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Claims Adjuster
Kemper Insurance
07.2015 - 11.2020
- Negotiated favorable settlements with claimants, insureds, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
Customer Service Representative
Customer Contact Channels
02.2014 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service
McDonald's
09.2012 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Met customer service goals and exceeded customer expectations.
Education
Nursing
Pima Community College
Tucson, AZHigh School Diploma -
Desert View High School
Tucson, AZ05.2014
Skills
- Positive Attitude
- Teamwork and Collaboration
- Dependable and reliable
- Strong customer service
- Cleaning and organizing abilities
- Flexible and Adaptable
- Multitasking
Timeline
Delivery Driver
Amazon
03.2021 - Current
Claims Adjuster
Kemper Insurance
07.2015 - 11.2020
Customer Service Representative
Customer Contact Channels
02.2014 - 01.2015
Customer Service
McDonald's
09.2012 - 12.2013
Nursing
Pima Community College
High School Diploma -
Desert View High School