DAISY GALLEGOS
Dallas,US
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Court Specialist
A EZ Out Bail Bonds
04.2024 - Current
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
- Handled database management for specific areas of law.
- Reviewed presented documents for compliance to standards.
- Sorted, stamped and filed wide variety of legal and judicial materials.
Onboarding Representative
Agility Insurance Services
09.2023 - 03.2024
- The onboarding specialist is an integral member of the team
- This position represents the energy and drive to consistently increase the company's pool of professional insurance agents
- This position maintains responsibility for recruiting partners, coordinating event attendance and providing support to the company's partners, agents and customers
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Compound Substance Processor
INMAR intelligence
02.2022 - 06.2023
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times
- Leveraged medication expertise to accurately enter medications and supplies into computer system
- Packed merchandise into boxes and containers in preparation for safe shipment, sorted out medicine, preventing unnecessary delays and promoting productivity.
Assistant Manager
Domino's Pizza
09.2020 - 02.2022
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Delivered service and support to each customer, paving way for future business opportunities
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Responded to customer questions and complaints and documented consumer communications
- Delegated daily tasks to team members to optimize group productivity
- Directed and led employees, supervising activities to drive productivity and efficiency
- Drove sales and add-on purchases by promoting specific item options to customers
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
Education
High School -
Justin F. Kimball High School
Dallas, TX05-2018
Skills
- Microsoft Office
- Written and Verbal communication
- Project Management
- Self-Starter
- Report generation
- Product organization
- Project management abilities
- POS systems
- Cash drawer balancing
- Merchandise restocking
- In-store support
- Customer service
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Court Specialist
A EZ Out Bail Bonds
04.2024 - Current
Onboarding Representative
Agility Insurance Services
09.2023 - 03.2024
Compound Substance Processor
INMAR intelligence
02.2022 - 06.2023
Assistant Manager
Domino's Pizza
09.2020 - 02.2022
High School -
Justin F. Kimball High School
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