Daisy Gamboa
El Paso,Texas
Summary
Consistently ensured the safety and well-being of vulnerable youth through vigilant supervision and adherence to safety protocols. Successfully built trust-based relationships that improved cooperation and reduced behavioral incidents. Demonstrated strong organizational skills by maintaining accurate records and coordinating logistics to support smooth operations. Effectively applied de-escalation techniques to manage challenging situations with composure and professionalism.
Overview
6
6
years of professional experience
Work History
Transport Specialist
MVM Inc
El Paso, TX
12.2022 - 03.2025
- Safely supervised and accompanied youth in compliance with safety protocols and organizational guidelines.
- Provided culturally sensitive support and positive engagement to children and adolescents from diverse backgrounds.
- Collaborated with team members to coordinate schedules and maintain organized, on-time activities.
- Monitored behavior and well-being, applying patience and de-escalation techniques when needed.
- Maintained accurate records and reports to ensure accountability and clear communication with staff.
Youth Care Worker
Krucial Staffing
Carrizo Springs, TX
02.2022 - 03.2022
- Ensured a safe, supportive, and structured environment for at-risk youth through consistent supervision and positive engagement.
- Performed regular safety inspections and maintained a clean, organized facility to meet health and safety standards.
- Facilitated conflict resolution using de-escalation and communication strategies, promoting mutual respect and cooperation.
- Reduced behavioral incidents by implementing and reinforcing positive behavior management techniques.
- Built trust and rapport with youth, serving as a dependable mentor and positive role model.
Bilingual Sales/Call Center Agent
Charter Spectrum
El Paso, TX
10.2021 - 01.2022
- Managed high call volumes in a fast-paced environment while maintaining accuracy, professionalism, and efficiency.
- Applied empathy and active listening to de-escalate tense situations and deliver mutually beneficial solutions.
- Provided knowledgeable guidance on products and services, ensuring clear communication and a positive customer experience.
- Adjusted communication style to accommodate diverse needs, fostering inclusivity and trust with all callers.
Laundromat Attendant/ Manager
Dyer Street Laundromat
El Paso, TX
05.2019 - 09.2021
- Fostered a positive team environment through clear communication and collaborative problem-solving with coworkers.
- Trained new employees on laundromat operations and customer service standards, improving overall staff consistency.
- Maintained a clean, safe, and welcoming environment by performing regular upkeep tasks, enhancing customer satisfaction.
- Accurately handled cash transactions and maintained detailed records of daily sales and expenses.
- Delivered attentive customer service while multitasking between laundry order processing and addressing client inquiries.
Education
Associate’s Degree - Computer Science
El Paso Community College
El Paso, TXHigh School Diploma -
Chapin High School
El Paso, TX05.2019
Skills
- Youth supervision
- Bilingual: English and Spanish
- Relationship building
- Active listening
- Conflict resolution
- Team collaboration
- Organization
- Leadership
- Customer service
- Decision making
Timeline
Transport Specialist
MVM Inc
12.2022 - 03.2025
Youth Care Worker
Krucial Staffing
02.2022 - 03.2022
Bilingual Sales/Call Center Agent
Charter Spectrum
10.2021 - 01.2022
Laundromat Attendant/ Manager
Dyer Street Laundromat
05.2019 - 09.2021
Associate’s Degree - Computer Science
El Paso Community College
High School Diploma -
Chapin High School