Daisy Gonzalez
Los Angeles
Summary
Motivated professional with a commitment to enhancing client relationships and operational efficiency. Proficient in managing data and utilizing dental terminology, with a strong focus on continuous learning and adaptation to improve service delivery.
Overview
8
8
years of professional experience
Work History
Customer Service Representative II
Trident Dental Lab
Hawthorne
05.2021 - Current
- Assisted customers with inquiries about dental products and services.
- Answer phones in a timely manner while displaying appropriate phone etiquette.
- Scheduled appointments for dental technicians and clients to ensure efficient service delivery.
- Relayed issues and concerns to appropriate departments for timely resolution.
- Maintained accurate database by deleting inactive doctors, updating accounts, and entering doctor preferences.
- Facilitated submission of new doctors to the LMS for accurate tracking.
- Utilize dental terminology and lab management software effectively.
- Maintain excellent relationships with both internal and external customers.
- Pay close attention to detail and accuracy in all documentation and communications.
- Organize the work area for maximum efficiency and functionality.
Data Entry Associate
SOLA Impact
Los Angeles
09.2019 - 05.2021
- Provided applicants with quality client assistance through phone, email, and online chat.
- Streamlined filing and paper organization for improved accessibility.
- Developed relationships with new clients and nurtured existing client connections.
- Implemented a new Excel financial recording system to improve efficiency and accuracy.
- Distributed over 1,000 free hotspots to South LA residents.
- Coordinated weekly stationary pick-up events to ensure consistent availability for team members.
Quality Control Technician
GT'S Living Foods
Los Angeles
11.2018 - 08.2019
- Conducted PH and Brix testing to ensure product quality.
- Evaluated goods for shipping or returns to uphold quality standards.
- Ensured compliance with all safety standards.
- Executed data entry, inventory management, and document processing to support operational efficiency.
- Utilized extensive product knowledge during team meetings to contribute to informed decision-making.
Education
Associate of Liberal Arts & Science -
Los Angeles Trade Technical College
Los AngelesSkills
- Customer Service Focus
- CRM Software Knowledge
- Microsoft Excel Proficiency
- Solutions-Oriented
- Problem Solving
- Conflict resolution
- Effective communication
- Bilingual: Spanish and English
- Rapid & Adaptive Learner
References
Available upon request.
Timeline
Customer Service Representative II
Trident Dental Lab
05.2021 - Current
Data Entry Associate
SOLA Impact
09.2019 - 05.2021
Quality Control Technician
GT'S Living Foods
11.2018 - 08.2019
Associate of Liberal Arts & Science -
Los Angeles Trade Technical College