Shamika Armour
Customer Service Representative
Smiths Station,AL
Summary
I am a motivated customer service specialist with more than 4 years of call center experience in a fast-paced, team-based environment who consistently meets and exceeds sales targets. I am a fast learner and I have worked in several different positions and I am able to adapt very quickly. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. In my previous positions, I have consistently received high survey scores from customers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Customer service representative II
Synovus Bank
01.2022 - Current
- I answer inbound phone calls assisting customers with their banking needs
- My duties vary daily but includes assisting with billing inquires, balance inquires, and maintenance requests.
- Maintain strong product knowledge to assist and recommend the best products for customer needs.
- Strong problem-solving skills to assist customers with unusual situations or inquires.
- Assist customers with filing disputes on fraudulent charges. I also complete follow-up phone calls with customers regarding their disputes. My follow up phones call include gaining additional information to ensure disputes were submitted correctly, and requesting supporting documents for the claim.
Customer Service Representative
Concentrix
Columbus, OH
09.2018 - 08.2021
- I work in a call center environment where I assist members with their Medicare insurance benefits.
- My daily duties include explanation of insurance benefits, assisting with claims inquires, and maintaining a strong product knowledge to ensure that the customer has the best products for their needs.
- I also assist with coordination of care assuring that customers are connected with the best medical team for their personal needs.
CSR - Customer Service Representative
TSYS
Columbus, GA
04.2018 - 08.2020
- I take inbound calls and assist customers with questions regarding their credit card accounts.
Cashier/Customer Service
Bargain town
Phenix City, AL
03.2017 - 04.2018
- Complete sales transactions, assist customer with questions about products in the store, stock, price, meet sales goals according to management expectations on a day to day basis
Department Manager
Kmart
Phenix City, AL
04.2010 - 02.2016
- I worked as a department manager for 3 years
- My duties included providing assistance to customers and helping them find the products that they were looking for , answer incoming calls for my department, assist customers in store and on the phone with any issues/questions/complaints, and make sure that the area was well maintained and clean .
Cashier/Customer Service
Kmart
Phenix City, AL
04.2010 - 02.2016
- My responsibilities as an electronics cashier was to locate merchandise for customers and provide details about the product to make sure that the customer found the right product for them, offered alternative options for out of stock merchandise, stocked shelves, completed planograms and completed sales transactions.
Education
High School Diploma -
Central High School
Phenix City, AL 08.2006 - 05.2010
Skills
Customer focus & orientation — Expert
Timeline
Customer service representative II
Synovus Bank
01.2022 - Current
Customer Service Representative
Concentrix
09.2018 - 08.2021
CSR - Customer Service Representative
TSYS
04.2018 - 08.2020
Cashier/Customer Service
Bargain town
03.2017 - 04.2018
Department Manager
Kmart
04.2010 - 02.2016
Cashier/Customer Service
Kmart
04.2010 - 02.2016
High School Diploma -
Central High School
08.2006 - 05.2010