DAISY HONG
Chicago,IL
Summary
Proven FedEx Express professional, excelling in safe, efficient logistics and customer satisfaction. Leveraged meticulous organization and strategic route planning to enhance delivery efficiency and reduce fuel consumption. Fostered strong relationships through exceptional service and teamwork, demonstrating detailed orientation and a commitment to excellence. Skilled in vehicle management and collaborative problem-solving, significantly contributing to a positive and productive work environment.
Overview
31
31
years of professional experience
Work History
D.O.T. Driver
FedEx Express
12.1993 - Current
- Maintained a safe driving environment by adhering to traffic rules, company policies, and accident-free records.
- Optimized workflow efficiency through meticulous record-keeping of vehicle movements, fuel levels, and maintenance requirements.
- Boosted team productivity through effective communication with coworkers and management regarding vehicle status.
- Improved vehicle organization by efficiently arranging packages for accurate deliveries.
- Expedited service completion times with deliveries and pickups.
- Delivered exceptional customer service while providing accurate information about concerns and missing packages.
- Promoted a positive work atmosphere by collaborating with colleagues on shared responsibilities and offering assistance when needed.
- Arrived early to organize, charge and deliver to each driver at the Northbrook Station.
A.M. Shuttle Driver
FedEx Express
06.2004 - 02.2007
- Conducted regular vehicle inspections to identify potential maintenance issues.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle.
- Pickup up overnight packages from ORDA and delivered by 8a.m. and the Northbrook Station
A.M. Pickup Driver
FedEx Express
02.2001 - 03.2004
- Enhanced route efficiency for faster pickups with thorough knowledge of local areas.
- Adhered strictly to traffic laws and regulations, maintaining an excellent driving record throughout employment tenure.
- Improved customer satisfaction by providing timely and efficient pickup services.
- Handled challenging situations calmly and professionally, addressing customer concerns effectively.
- Assisted customers with loading and unloading items, ensuring proper care of their belongings.
- Reduced fuel consumption through strategic route planning and constant monitoring of driving habits.
- Developed strong relationships with regular clients, leading to increased repeat business.
Handler
FedEx Express
12.1996 - 08.2001
- Assisted with loading and unloading trucks, and containers.
- Reduced damaged goods by employing safe packaging methods and materials.
- Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
- Developed strong working relationships with carriers, fostering mutual trust that resulted in reliable coordination of pickups and drop-offs.
- Lifted up to [Number] pounds on regular basis.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
Education
Bachelor of Science - Business Management
DePaul University
Chicago, IL06.1993
Business Management
City Colleges of Chicago - Wilbur Wright College
Chicago, IL06.1987
Skills
I am a detailed orientated person
I take pride in my job and strive for excellence
I organize equipment for all of my colleagues
I organize my vehicle and others to ensure timely deliveries
I built strong relationships with those I deliver to and my colleagues
I print out manifest for each driver so they know what is expected to be on their trucks
Languages
Chinese (Cantonese)
Full Professional
Timeline
A.M. Shuttle Driver
FedEx Express
06.2004 - 02.2007
A.M. Pickup Driver
FedEx Express
02.2001 - 03.2004
Handler
FedEx Express
12.1996 - 08.2001
D.O.T. Driver
FedEx Express
12.1993 - Current
Bachelor of Science - Business Management
DePaul University
Business Management
City Colleges of Chicago - Wilbur Wright College