Angela Rosema
Grand Haven,MI
Summary
Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Experienced Stylist with 10 years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use professional hair tools and products to achieve desired outcomes.
Overview
8
8
years of professional experience
Work History
Hair Stylist
Great Clips
11.2023 - 01.2024
- Enhanced client satisfaction by providing personalized haircuts.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Small Parts Associate
Jost International
09.2021 - 01.2024
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Streamlined order processing for faster customer service.
- Identified opportunities to improve supply chain efficiency, minimizing backorders and ensuring timely delivery of parts.
- Increased overall customer satisfaction by providing knowledgeable assistance on part selection and troubleshooting issues.
X-Ray Technician
Mobex Global
03.2019 - 09.2021
- Read level one imaging for metal car parts.
- Maintained high-quality images by performing routine equipment maintenance and troubleshooting issues promptly.
Customer Service Representative
Babbitts
02.2016 - 03.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Cosmetology License - Cosmetology Education
Careerline Tech Center
04.2011
High School Diploma -
Spring Lake High School
Spring Lake, MI06.2010
Skills
- Customer Service
- Professional
- People Person
- Detailed Orientated
- Problem Solving skills
- Communication Skills
- Enjoy helping others
- Always looking to improve
- Friendly and Welcoming
- General Computer skills
Accomplishments
Competitive Cheer and Dance
Graduated High School with honors
State Licensed for Cosmetology
Timeline
Hair Stylist
Great Clips
11.2023 - 01.2024
Small Parts Associate
Jost International
09.2021 - 01.2024
X-Ray Technician
Mobex Global
03.2019 - 09.2021
Customer Service Representative
Babbitts
02.2016 - 03.2019
Cosmetology License - Cosmetology Education
Careerline Tech Center
High School Diploma -
Spring Lake High School