Daisy Ingram
Greeley,CO
Summary
Detail-oriented Office Manager with extensive experience in streamlining operations and driving business success. Leverages organizational and technical expertise to enhance workflows and optimize productivity across diverse environments. Committed to supporting staff and customers while identifying improvement opportunities. Proven ability to prioritize tasks effectively and manage deadlines efficiently.
Overview
13
13
years of professional experience
Work History
Office Manager
Keibon Inc. DBA Roto-Rooter Plumbing
Greeley, USA
03.2022 - Current
- Answered calls, scheduled appointments, coordinated technicians, processed repairs, entered new clients, requested lock boxes for appointments, created invoices, filed payments and repairs, reviewed documents for repairs, processed payments, collected payment information, entered payroll, saved and uploaded files, replied to emails, followed up on customer requests, maintained office cleanliness, oversaw maintenance program, designed office advertising and sales material, onboarded employees, created passwords and logins, edited company documents on Google Drive, managed tax document record keeping., Managed incoming and outgoing Certificate of Insurance (COI) requests, ensuring timely processing and compliance. Executed daily bank deposits and corrected discrepancies in account system.
- Managed daily office operations for a leading plumbing service provider.
- Coordinated scheduling and dispatching of service technicians across multiple locations.
- Oversaw inventory management and procurement of office supplies and materials.
Life Enrichment Coordinator
Legend Senior Living
Greeley, USA
07.2023 - 10.2023
- Managed daily activities by creating monthly calendars and developing employee schedules. Facilitated events through setup, coordination, and teardown, ensuring smooth execution. Ordered supplies for resident and staff activities, maintaining resource availability. Running daily meetings, budgeted data entry. Facilitated guided sales tours to attract new customers..
Processor
Mortgage Ready LLC
Johnstown, USA
08.2021 - 01.2022
- Answered phones, transferred calls, took payments, Handled customer accounts to maintain accurate records and support client needs., Established new accounts for customers to facilitate transactions and services., went through basic services and plans, answered emails, scheduled updates, day-to-day processing.
- Processed mortgage applications efficiently and accurately for timely approvals.
- Reviewed financial documents to ensure compliance with lending guidelines.
- Collaborated with underwriters to resolve application discrepancies swiftly.
Customer Service Representative
Teltech
03.2013 - 08.2021
- Initiated domestic wire services and responded to calls, assisting customers with account inquiries and resolving disputes to enhance overall customer experience.
- Delivered exceptional customer support through phone, email, and chat channels.
- Resolved customer inquiries efficiently and accurately, contributing to high levels of customer satisfaction.
- Maintained detailed records of customer interactions in CRM system to support effective follow-up and service continuity.
Rewinder
Rubadue Wire
05.2017 - 04.2018
- Entered data to maintain quality standards and assisted engineer with time management.
Customer Care Representative
Startek
11.2016 - 05.2017
- Assisted customers through account queries, troubleshooting steps, and service options; efficiently transferred callers to appropriate departments, ordered new equipment, and scheduled technician visits.
Team lead
Burger King
10.2014 - 02.2015
- Streamlined customer order process and mentored employees in cash handling, enhancing service quality.
Education
High school diploma - GED
AIMS
02-2012
Skills
- Office administration
- Scheduling
- On-call scheduling
- Cross-location scheduling
- Rotation scheduling
- Single-shift scheduling
- Emergency scheduling
- Appointment scheduling
- Team collaboration
- Staff management
- Employee onboarding
- Customer service
- Customer support
- Client management
- Client relations
- Communication skills
- Phone communication
- Email communication
- Text messaging
- Customer interactions
- Documentation review
- Document review
- Document editing
- Data entry
- 10 key typing
- Typing accuracy
- Accounting
- Accounts receivable
- Accounts payable
- Problem-solving
- Cash handling
- Budgeting
- Expense management
- Compliance management
- Compliance record maintenance
- Quality Inspection
- Technical support
- Software troubleshooting
- Troubleshooting
- Problem-solving
- Process optimization
- Flexibility
- Reliability
- Team Work
- Operational support
- Project coordination
- Sales support
- Relationship management
- Banking
- Financial services
- Human resources
- Inventory control
- Vehicle tracking
- Vehicle maintenance scheduling
- Fleet management
- Fleet GPS tracking
- Fleet compliance management
- Dispatching
- Dispatcher management
- Dispatch record maintenance
- Dispatch software communication
- Delivery record maintenance
- Tracking and tracing
- Research
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Google Docs
- Google Suite
- Adobe Acrobat
- SharePoint
- Oracle
- Windows
- Productivity software
- Operating systems
- Training
- Safety training
- Performance monitoring
- ICD-10
- Medical terminology
- Hospital experience
- Packaging
- Call management
- Dispute resolution
- Administrative experience
- Document organization
- Business correspondence
- Data reporting
- Sales
- Scheduling adjustments
- Flexibility
- Team collaboration
- Text messaging
- Computer skills
- Schematics
- Technical Proficiency
- Quality Inspection
- Cash register
- Driver monitoring
- Routing optimization
- Office management
- Customer records maintenance
- Operational support
- Emergency scheduling
- Maintenance task scheduling
- Maintenance records management
- Documentation review
- Compliance management
- Research
- Dispute resolution
- Project coordination
- Training
- Data reporting
- Staff management
- Team collaboration
- Scheduling
- Budget management
Languages
- Spanish, _basic
- English, Fluent
Personal Information
Title: Office Administrator
Timeline
Life Enrichment Coordinator
Legend Senior Living
07.2023 - 10.2023
Office Manager
Keibon Inc. DBA Roto-Rooter Plumbing
03.2022 - Current
Processor
Mortgage Ready LLC
08.2021 - 01.2022
Rewinder
Rubadue Wire
05.2017 - 04.2018
Customer Care Representative
Startek
11.2016 - 05.2017
Team lead
Burger King
10.2014 - 02.2015
Customer Service Representative
Teltech
03.2013 - 08.2021
High school diploma - GED
AIMS