Daisy Iremedio
Summary
Detail-oriented healthcare professional with over 21 years of experience in revenue cycle management and leadership. Exceptional communication, interpersonal, and strategic thinking abilities. Proactive and results-driven leader with a proven track record in managing teams and overseeing multiple projects efficiently. Experience in Revenue Cycle Management, specializing in Access Registration, Scheduling, and Referral/Authorization. Committed to fostering team development through strategic guidance, resource allocation, and effective use of tools and systems. Skilled at setting clear expectations, prioritizing tasks, and driving operational efficiency through effective communication and collaboration. Adept at conflict resolution and addressing complex interdepartmental challenges to ensure seamless organizational performance.
Overview
24
24
years of professional experience
Work History
Supervisor- Revenue Cycle
Scripps Mercy Hospital
01.2019 - Current
- Directed daily operations, ensuring efficiency across registration, scheduling, billing, and collections processes
- Trained, guided, and evaluated the performance of 15–18 team members, fostering professional growth and achieving team goals
- Identified and resolved revenue cycle issues, implementing strategic solutions to enhance efficiency and accuracy
- Collaborated with cross-functional departments to streamline billing operations and improve overall performance
- Developed and enforced work standards monitored quality and productivity and ensured consistent communication of policies
- Analyzed denial trends and conducted root cause analysis, collaborating with management to implement effective resolutions
- Collected and analyzed data to track team performance in appointment scheduling, referral processes, and outcomes
- Cultivated a professional and motivating work environment to strengthen team culture and engagement
- Monitored patient account workflows, claim edits, and referral queues to reduce denials and improve process outcomes
- Performed a pivotal role in aligning external organizations with internal authorization processes, ensuring seamless collaboration
Lead- Patient Service Specialist- ED
Scripps Health
01.2018 - 12.2018
- Conducted department orientation and training programs for new hires, ensuring seamless onboarding and integration
- Provided employees with guidance on timekeeping, performance standards, and competency development to enhance operational efficiency
- Delivered constructive feedback during annual evaluations to support employee growth and performance improvement
- Contributed to maintaining elevated levels of employee productivity by fostering an organized and supportive work environment
- Served as an Epic Super User, leveraging expertise to provide training, resolve issues, and optimize system utilization
Scripps Health Plan Services
06.2015 - 01.2018
- Government and non-Government insurance regulations
- Managed Healthcare policies and billing practices
- Letter of Agreement and Determination of Financial Responsibilities
- Analyze and apply correct contract rates related to provider and health plan disputes
Patient Service Representative /Access Rep
01.2001 - 06.2015
- Check-in patients for appointments and verify demographics information for accuracy and updates
- Collect required co-pays while ensuring completion of necessary forms and signatures
- Verified and update insurance coverages
- Took on a leadership role to oversee daily operations and support
Education
Bachelor of Science - Management
Colegio De San Juan De Letran
Manila, Philippines10-1987
Skills
- Team leadership
- Performance management
- Conflict resolution
- Staff training
Timeline
Supervisor- Revenue Cycle
Scripps Mercy Hospital
01.2019 - Current
Lead- Patient Service Specialist- ED
Scripps Health
01.2018 - 12.2018
Scripps Health Plan Services
06.2015 - 01.2018
Patient Service Representative /Access Rep
01.2001 - 06.2015
Bachelor of Science - Management
Colegio De San Juan De Letran
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