Daisy Juarez
Austin,TX
Summary
Committed and hardworking employee with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
7
7
years of professional experience
Work History
Cashier
H-E-B
08.2021 - 03.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Delivered exemplary customer service and warmly greeted guests.
- Facilitated sales of services and goods.
Assistant Service Manager
H-E-B
03.2020 - 08.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance and provided detailed job training.
- Monitored service staff performance and provided feedback for improvement.
- Developed department processes and procedures to boost customer satisfaction.
Receptionist
K's Mutt Hut
05.2016 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TX08.2023
Skills
- Speaks Spanish
- Staff Training
- Collaborate Cross-Functionally
- Staff Supervision
- Employee Performance Evaluations
- Customer Service and Satisfaction
Timeline
Cashier
H-E-B
08.2021 - 03.2023
Assistant Service Manager
H-E-B
03.2020 - 08.2021
Receptionist
K's Mutt Hut
05.2016 - 08.2018
Bachelor of Science - Criminal Justice
Texas State University