DAISY KRAUSE
Elkins,AR
Summary
Experienced Operation Supervisor with over a decade of experience as an Office Administrator. Known for problem-solving, enhancing customer satisfaction, and driving operational improvements. Results-focused professional with a track record of developing and leading diverse teams. Committed to strong work ethics, professionalism, and taking initiative. Pursued professional development by earning an associates degree and actively volunteering in the community to enhance skills. Possesses skills, work ethic, and ability to excel in dynamic environments, making a valuable asset to any organization.
Overview
22
22
years of professional experience
Work History
Office Manager
NWA C&S Plumbing, LLC
Springdale, AR
09.2024 - 06.2025
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Facilitated permit acquisition and inspection scheduling across multiple locations.
- Processed weekly timesheets for employees and submitted monthly OTJ hours for apprentices.
- Analyzed vendor-provided monthly reports for accuracy and completeness.
- Prepared client proposals and billing documents.
- Organized scheduling for customer service calls.
- Led team meetings to address challenges, foster engagement, and drive productivity improvements.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Project Coordinator
Steelworx
Fayetteville , AR
07.2024 - 09.2024
- Assist in the completion of projects within the approved budget and schedule.
- Maintain communication with the project staff and management through the Procore project management system.
- Handle Requests for Information (RFIs) during the bid process and manage contract documentation.
- Keep track of spending records and projected spending information (ETCs).
- Obtain answers to RFIs, document and process bid addenda, and review bids with the Project and Client Teams.
- Assist in the management of the project post-award, including change orders and contract scope changes.
- Collect and archive contract documentation, verify timesheets, and assist with project scheduling and submittals.
- Ensure the mathematical accuracy of payment applications and collect necessary waivers and documentation for payments.
- Work with various teams including Equipment Vendors, Materials Suppliers, Customers, Engineering Groups, and Accounting.
- Assist with safety-related tasks and maintain company asset information
Special Education Paraprofessional
DODEA Schools
Okinawa, Japan
08.2020 - 06.2023
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
- Managed class of special education students in absence of lead teacher.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Advised instructor on student behavior or issues requiring immediate attention.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Communicated affirmatively and promoted positive attitudes with every student.
- Met one-on-one with autism students and implemented targeted behavioral plans.
- Supervised test taking and graded papers.
- Improved behavior with modification and positive reinforcement techniques.
- Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
- Evaluated student needs to provide helpful resources and support.
- Provided supplemental supervision in classrooms, schoolyards and cafeterias.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Prepared handouts, study materials and other teaching aids.
- Monitored student needs and supported mobility-restricted students.
- Provided disabled students with assistive devices and supportive technology.
- Notified instructors of errors or problems with assignments.
Special Education Instructional Assistant
Oceanside Unified School District
09.2017 - 02.2020
- Provided disabled students with assistive devices, supportive technology, and assistance accessing facilities, such as restrooms.
- Observe and record information about children's behavior and assist in developing constructive attitudes and general guidance.
- Supervise students, manage classroom activities, supervise students while on the playground, and coordinate field trips.
- Organized and supervise games and other recreational activities to promote hand-eye coordination, balance and mental and social development.
- Instructed and monitored students in the use and care of equipment and materials to promote safety.
- Observed students' performance, and reported relevant data to assess progress.
- Provided extra assistance to students with special needs, such as non-English- speaking students or those with physical and mental disabilities.
- Discuss assigned duties with classroom teachers to coordinate instructional efforts.
Operations Supervisor
Best Buy
10.2003 - 09.2011
- Provided administrative management and daily leadership.
- Conducted quarterly performance evaluations on assigned staff.
- Ensured operational procedures for cash management, expense tracking and employee workflow were adhered to.
- Coordinated and conducted team meetings to address concerns and offer constructive feedback to employees.
- Interviewed potential employees. Conducted orientation for newly hired employees. Created all new employee files.
- Responsible for coaching and mentoring employees concerning daily operations and sales tactics.
Education
Associate of Arts -
Saint Charles Community College
Cottleville, MO12.2016
Skills
- Procore proficient
- Payzer proficient
- Quickbooks proficient
- MS Office proficient
Highly Dependable and reliable
Bilingual (spanish)
Performance Evaluationor
- Friendly, Positive Attitude
Strong organizational and multitasking abilities
Excellent attention to detail
Customer relations specialist
Problem Solving
Team Player
Attentive Listener
Community Services/Volunteer Roles
Lady Ambassadors Fast Pitch Okinawa, Japan ( PO )
Treasurer
Jun 2022- Jul 2023
- Created quarterly and annual budgets to support organizational needs and expenses.
- Evaluated financial information to determine present and future financial performance.
- Reviewed and evaluated banking fees, credits and investment options to increase potential returns.
- Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
- Coordinated and finalized quarterly and annual financial reporting packages.
North Coast Church Vista, CA
Safety Ministry
Jan 2017- Feb 2020
- Provides protection to all people attending church services and special events.
- Assist in any emergencies that might occur on campus.
Element Church Wentzville, MO
Children's Ministry
Feb 2014- Dec 2016
- Children''s Minister Organized and led regular religious services.
- Read from sacred texts such as the Bible, Torah, or Koran.
- Responded to requests for assistance during emergencies or crises.
- Provide childcare for special events.
One Harbor Church Morehead City, NC
Children's Ministry
Sep 2011- Nov 2013
- Religious education programs or to develop ways to encourage program participation.
- Identified and recruited potential volunteered workers.
- Attended workshops, seminars, or conferences to obtain program ideas, information, or resources.
- Collaborated with other ministry members to establish goals and objectives for
Identified and recruited potential volunteered workers.
Timeline
Office Manager
NWA C&S Plumbing, LLC
09.2024 - 06.2025
Project Coordinator
Steelworx
07.2024 - 09.2024
Special Education Paraprofessional
DODEA Schools
08.2020 - 06.2023
Special Education Instructional Assistant
Oceanside Unified School District
09.2017 - 02.2020
Operations Supervisor
Best Buy
10.2003 - 09.2011
Associate of Arts -
Saint Charles Community College