Daisy Lopez
Gilroy,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
29
29
years of professional experience
Work History
Merchandising Service Team
Lowe's 1552
Gilroy, CA
05.2026 - Current
- Coordinated pricing updates for product listings across multiple platforms.
- Communicated changes in pricing policies to relevant departments promptly.
- Assisted in analyzing market trends to inform pricing strategies.
Receiving Clerk
Lowe's 1552
Gilroy, California
06.2019 - 05.2026
- Prepare daily and weekly report
- Maintained inventory records using company-specific software for tracking incoming stock.
- Collaborated with team members to ensure efficient workflow during busy receiving periods.
- Followed safety guidelines to maintain a clean and organized receiving environment.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Inspected received products for damage and verified accuracy against purchase orders.
- Reviewed work orders to check correctness of deliveries.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
- Checked accuracy of cargo manifests against purchase orders, identifying errors promptly.
- Investigated missing packages and shipments quickly by contacting carriers directly if needed.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
Install Supervisor
Lowe's 1552
Gilroy, California
03.2016 - 06.2019
- Supervised installation teams to ensure timely project completion and quality standards.
- Coordinated with customers to schedule installation appointments and address concerns.
- Trained new employees on installation procedures and safety protocols.
- Managed inventory of tools and materials required for installation projects.
- Conducted site assessments to determine installation requirements and challenges.
- Collaborated with store management to develop efficient workflow processes.
- Resolved customer issues regarding installations through effective communication and follow-up.
- Resolved customer complaints promptly and efficiently.
- Monitored progress of projects to ensure deadlines were met within budget constraints.
- Ensured compliance with safety regulations at all times.
- Maintained accurate records related to completed projects such as cost estimates, labor hours worked.
- Coordinated with vendors to ensure timely delivery and receipt of materials for installation projects.
- Developed and maintained relationships with vendors to ensure timely delivery of products.
- Resolved any issues that arose during the installation process in a timely manner.
- Trained and monitored employees to teach daily tasks and improve performance.
Install Coordinator
Lowe's 1552
Gilroy, California
09.2014 - 03.2016
- Coordinated installation schedules with customers and service teams.
- Managed communication between customers and installation contractors.
- Reviewed project specifications and ensured compliance with company standards.
- Organized inventory of materials needed for installations.
- Scheduled and conducted follow-up calls to confirm customer satisfaction.
- Scheduled appointments with customers to install requested products or services.
- Maintained records of equipment used during each installation process for quality control purposes.
- Coordinated installation activities with customers to ensure successful completion of projects.
Customer Service Cashier
Lowe's 1552
Gilroy, California
10.2010 - 09.2014
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained a clean and organized checkout area for customer convenience.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Addressed customer questions and concerns regarding products and services.
- Built and maintained productive relationships with employees.
- Processed returned merchandise by strictly following store return and exchange procedures.
Sales Associate
In-N-Out Burger
Morgan Hill, California
01.2010 - 03.2012
- Operated cash register and processed customer transactions efficiently.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors.
Bakery Worker
Wallmart
Morgan Hill, California
08.2009 - 02.2010
- Baked fresh bread and pastries
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Collaborated with team members to maintain a clean and organized workspace.
- Followed food safety guidelines while preparing all food items.
- Stocked shelves with freshly-baked goods throughout the day as needed.
Office Clerk
Templar Manpower
Cagayan De Oro , Philippines
06.2003 - 04.2007
- Managed daily office operations and maintained organized filing systems.
- Answered phone calls and directed inquiries to appropriate departments.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Prepared invoices for customers based on their orders and payment terms.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Processed incoming and outgoing mail daily.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Performed basic bookkeeping tasks such as entering data into accounting software programs
- Prepare employees payroll twice a month
Ticketing Clerk
GoodNews Travel Agency
Cagayan De Oro City, Philippines
10.1997 - 10.2003
- Processed customer ticket requests for domestic and international travel.
- Managed reservations using the agency's ticketing software system.
- Provided excellent customer service by addressing inquiries and concerns.
- Coordinated travel itineraries and special requests for clients.
- Collaborated with airlines and vendors to secure best travel options.
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Responded quickly to inquiries from customers via phone or email regarding their ticket orders.
- Printed tickets and receipts for customers in a timely manner.
- Processed payments for tickets using cash, debit and credit cards.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Bachelor of Science - Management
Liceo De Cagayan University
Philippines05-1997
Skills
- Customer service
- Time management
- Pricing strategy
- Quality assurance
- Customer relationship management
- Team coordination
- Leadership
- Task prioritization
- Effective communication
- Inventory management
Timeline
Merchandising Service Team
Lowe's 1552
05.2026 - Current
Receiving Clerk
Lowe's 1552
06.2019 - 05.2026
Install Supervisor
Lowe's 1552
03.2016 - 06.2019
Install Coordinator
Lowe's 1552
09.2014 - 03.2016
Customer Service Cashier
Lowe's 1552
10.2010 - 09.2014
Sales Associate
In-N-Out Burger
01.2010 - 03.2012
Bakery Worker
Wallmart
08.2009 - 02.2010
Office Clerk
Templar Manpower
06.2003 - 04.2007
Ticketing Clerk
GoodNews Travel Agency
10.1997 - 10.2003
Bachelor of Science - Management
Liceo De Cagayan University