Brandon Needham
Lafayette,United States
Summary
Proven leader with a track record of exceeding sales targets at GameStop through exceptional customer service and relationship building. Skilled in POS systems and adept at fostering teamwork and collaboration. Demonstrates strong work ethic and patience, significantly enhancing customer retention and team performance.
Overview
6
6
years of professional experience
Work History
Merchandising Service Team
Lowes Home Improvment
Lafayette, LA
01.2024 - 06.2024
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
- Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
Senior Guest Advisor
GameStop
New Iberia, LA
08.2018 - 03.2022
- Resolved escalated customer complaints promptly, maintaining positive brand image and preserving long-term business relationships.
- Mentored junior team members, fostering professional growth and improved performance across the department.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Provided excellent customer service resulting in increased patient retention rate.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Developed sales strategy to meet established sales objectives.
- Led team of sales professionals to exceed quarterly sales targets consistently.
- Pursued additional sales opportunities within current customer base to expand sales.
Education
GED -
Loreauville High School
Loreauville, LA05.2010
Skills
- Strong Work Ethic
- Patience and composure
- Service recovery
- Customer Service
- Teamwork and Collaboration
- Relationship Building
- Flexible Schedule
- POS Systems
- Customer Relations
Timeline
Merchandising Service Team
Lowes Home Improvment
01.2024 - 06.2024
Senior Guest Advisor
GameStop
08.2018 - 03.2022
GED -
Loreauville High School