Dillon Birdsong
Belleville,IL
Summary
Personable and dedicated Customer Service Representative with experience in the merchandising industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Excell at problem solving and critical thinking in high stress environments.
Overview
5
5
years of professional experience
Work History
Merchandising Service Team
Lowes Home Improvment
Belleville, IL
02.2023 - 08.2024
- Participated in weekly team meetings to discuss progress towards goals set by management.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Consulted with management and advertising teams to plan optimal promotions.
Amazon Delivery Driver
Amazon
Pontoon Beach , IL
12.2021 - 12.2022
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Problem solved difficult deliveries; example geolocation incorrect or difficulty accessing delivery location.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
Suite Runner
Levy Restaurants
St Louis, MO
10.2019 - 03.2020
- Inspected suites prior to arrival of guests to make sure they are properly prepared according to venue standards.
- Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
- Greeted guests with friendliness and professionalism.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Used clear communication to relay food and drink orders to kitchen staff.
Education
High School Diploma -
Althoff Catholic High School
Belleville, IL05-2018
Some College (No Degree) - Pharmacy (Pre-Pharmacy)
St. Louis College of Pharmacy
St. Louis, MOSkills
- Strong Work Ethic
- Teamwork and Collaboration
- Productivity Improvements
- Multiple Priorities Management
- Decision-Making Capabilities
- Product Promotion
- Guest Relations Management
- Adaptive Learning
Accomplishments
- Captain of the Soccer team in high school.
- Received academic and athletic scholarships for college.
Affiliations
- Volunteer at food banks around the holidays.
- Attend church and assist with church services.
Timeline
Merchandising Service Team
Lowes Home Improvment
02.2023 - 08.2024
Amazon Delivery Driver
Amazon
12.2021 - 12.2022
Suite Runner
Levy Restaurants
10.2019 - 03.2020
High School Diploma -
Althoff Catholic High School
Some College (No Degree) - Pharmacy (Pre-Pharmacy)
St. Louis College of Pharmacy