Daisy Martinez
Summary
Dedicated and professional individual with a strong drive to create and implement successful strategies that enhance organizational efficiency. Excellent communication and interpersonal skills. Committed to fostering effective collaboration and building strong relationships within the team. Passionate about optimizing processes and achieving results. Eager to contribute expertise in driving organizational growth and success.
Overview
11
11
years of professional experience
Work History
People Operations Coordinator
FloSports
04.2023 - Current
- In this role I manage the employee lifecycle, general compliance and assist managing payroll and benefits
- I prepare required documents, scheduling, and coordination between various departments as well as conduct orientation for the onboarding process
- For the off-boarding process I manage the workflows necessary for a smooth transition
- Keeping up-to-date employee records is big part of my role
- Lastly I assist with end to end payroll processing for full time and hourly employees
Administrative Assistant/Facilities
FloSports
10.2022 - Current
- I was in charge of the administrative and facilities needs of the HQ office
- Tasks include stocking and up-keeping of office, assigning building and parking access cards to new hires, booking meeting rooms as needed for meetings, ordering weekly catering, prepping the conference room for board meetings, and assisting with branding and the build-out of our new studio
- A big part of my job also consists of keeping budgets for all of the admin and facilities expenses, these numbers are presented monthly to our finance team
- In this role, I also have the opportunity to drive and measure employee engagement by planning and executing company monthly events
- Lastly, I also support our EVP of Flims with his calendar, meetings, daily tasks, and travel arrangements
VP of Operations
Austin Roofing and Construction
Austin, TX
01.2016 - 01.2022
- As the head of operations, I was able to manage and coach all departments within the organization: Sales, Production, and Administration
- Ran weekly reports on profit margins, sales conversion, and sales goals to keep at or above the company's minimum standards
- Supported Sales and Production with residential and commercial projects to complete on time and on budget
- Take over upset customers when they no longer want to speak to their project manager
- Keep sales motivated through competitions, leaderboards, social media recognition for salesperson of the month, trips, and additional incentives
- Booked training and education for the sales team
- Produced agenda for and lead the following meetings: sales meetings, sales follow-up meetings, team meetings, production meetings, vendor meetings, and quarter review meetings
- Support the President of the company with the monthly commission reports
- Worked closely with the executive team on new ideas and protocols, then executed and implemented them
- Coordinated with the Executive team to produce documents such as offer letters, job descriptions, job duties, interview templates, marketing material, contract agreements, and sales materials
- Directed the interviewing, onboarding, training, and offboarding of all employees
- Found and implemented HR software for the company
- Imputing and transferring all sensitive data into the software
- Submission of hours, non-paid time off, bonuses, and commission to payroll
- Exposure to sensitive and private information on a daily, discretion, and proper handling is key
- Maintained relationships with Property Management companies that gave ARC repeated business throughout the year
- Represented the company at NARPM meetings and at the National Women in Roofing Central Texas Chapter meetings as the VP Chair
- Stayed on top of the AR and AP daily to ensure we were on track
- Lastly, I oversaw the CRM daily to ensure everything ran smoothly
Office Manager
Austin Roofing and Construction
Austin, TX
01.2016 - 01.2022
- Invoicing, accounts receivable, answering phones, world-class customer service, scheduling and calendar handling, warranty registration, notarized company documents, event coordinating, placing orders through vendors, work closely with the President and CVO to execute their daily duties, follow up with clients and attempt to close deals, assist the sales team with daily duties and production, keep office organized and stocked, Lead team meetings, oversea subcontractor paperwork, interview and hire, keep CRM up to date
Office Administrator
Austin Roofing and Construction
Austin, TX
01.2016 - 01.2022
- Answer phones in a professional and upbeat manner, assisting project managers with day to day office activities, written communication through CRM, verbal communication over the phone or in person daily, customer service, invoice and take payments, assisted the President and CVO with personal and professional duties, scheduled appointments, and handled the project managers schedules
Office Administrator
Diamonds Direct
Austin, TX
01.2014 - 01.2016
- Answered phone calls, assisted clients with orders, stocked inventory, appraisals, handled register, helped with outgoing and incoming shipments, assisted vendors during diamond shows, filling of documents, faxing, placing orders, helped clients out on the floor, sales, bank deposits, assisted with credit card statements, and assisted the Vice President with her daily activities
Education
Bachelor of Arts - Fashion Management with Merchandising Concentration, Business Management, Business Administration
University of the Incarnate Word
San Antonio, Texas12.2012
Skills
- Microsoft Office
- Google Workspace
- Outlook
- Concur
- Airbase
- TripActions
- Jira
- Excel
- ADP
Timeline
People Operations Coordinator
FloSports
04.2023 - Current
Administrative Assistant/Facilities
FloSports
10.2022 - Current
VP of Operations
Austin Roofing and Construction
01.2016 - 01.2022
Office Manager
Austin Roofing and Construction
01.2016 - 01.2022
Office Administrator
Austin Roofing and Construction
01.2016 - 01.2022
Office Administrator
Diamonds Direct
01.2014 - 01.2016
Bachelor of Arts - Fashion Management with Merchandising Concentration, Business Management, Business Administration
University of the Incarnate Word