Daisy Martinez
Atlantic City
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
Work History
Online Personal Shopper
Walmart
Egg Harbor
02.2019 - Current
- To ensure all online orders are completed in a timely order of productivity
- Communicated product availability and delivery options to enhance customer experience.
- Addressed customer inquiries and resolved issues promptly through various channels.
- Monitored trends in online shopping to improve product selection and offerings.
- Trained new team members on customer service protocols and platform navigation.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted customers and provided excellent customer service.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Pharmacy Technician
CVS Pharmacy
Atlantic City
08.2017 - 02.2019
- Processed prescription orders accurately and efficiently in a fast-paced environment.
- Assisted pharmacists in preparing medications and managing inventory levels.
- Educated customers on medication usage and potential side effects effectively.
- Operated pharmacy software to maintain patient records and prescription information.
- Collaborated with healthcare professionals to ensure patient safety and care quality.
- Monitored stock levels and ordered supplies to maintain optimal inventory flow.
- Maintained cleanliness and organization of the pharmacy workspace consistently.
- Provided exceptional customer service while handling inquiries and resolving issues promptly.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Provided customer service to patients by answering questions about medications and health-related topics.
Pharmacy Technician
Sams Club Pharmacy
Pleasantville
11.2013 - 06.2017
- Processed prescription orders accurately and efficiently in a fast-paced environment.
- Assisted pharmacists in preparing medications and managing inventory levels.
- Educated customers on medication usage and potential side effects effectively.
- Operated pharmacy software to maintain patient records and prescription information.
- Collaborated with healthcare professionals to ensure patient safety and care quality.
- Monitored stock levels and ordered supplies to maintain optimal inventory flow.
- Maintained cleanliness and organization of the pharmacy workspace consistently.
- Provided exceptional customer service while handling inquiries and resolving issues promptly.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Education
Pleasantville High School
Pleasantville , NJSkills
- Order fulfillment
- Product selection
- Customer communication
- Inventory management
- E-commerce platforms
- Customer relationship management
- Data entry accuracy
- Employee training
- Problem solving
- Conflict resolution
- Attention to detail
- Team collaboration
- Service-oriented mindset
- E-commerce
- Sales experience
- Strong fashion sense
Languages
Spanish
Native/ Bilingual
Timeline
Online Personal Shopper
Walmart
02.2019 - Current
Pharmacy Technician
CVS Pharmacy
08.2017 - 02.2019
Pharmacy Technician
Sams Club Pharmacy
11.2013 - 06.2017
Pleasantville High School