TAMBRA MCCLEARY
Walmart
BATTLEFIELD,MO
20
Years of experience
Dependable Customer Service Professional experienced in sales support and online moderation. Delivered improved customer satisfaction and business growth through effective conflict resolution and communication. Maintained safe and engaging online communities by resolving user issues and fostering collaboration in fast-paced environments.
Work History
Online Personal Shopper
2 Years- Picked customer orders using handheld devices and store apps for accurate item selection.
- Verified product quality, freshness, and expiration dates during order fulfillment.
- Substituted out-of-stock items with approved alternatives based on customer preferences.
- Staged completed orders for efficient pickup and delivery handoff.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide a welcoming environment and friendly customer service.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
Online Moderator/website Moderator/Chat Moderator
30 Years 5 Months- Reviewed user-generated posts for tone, accuracy, and compliance with platform policies.
- Monitored community conversations and removed content violating brand and moderation guidelines.
- Applied moderation tools to queue, approve, flag, or hide content across digital channels.
- Escalated sensitive issues to client teams using clear, timely incident documentation.
- Responded to routine member questions while maintaining consistent brand voice and professionalism.
- Maintained accurate moderation records and ensured consistent handling of community interactions.
- Strengthened brand reputation by upholding platform values and fostering a respectful online community.
- Ensured a safe online environment through consistent enforcement of platform rules and regulations.
- Reduced instances of inappropriate content by diligently reviewing and removing offensive posts.
- Educated new users about community expectations, helping them integrate smoothly into the online space.
- Assisted in conflict resolution between users, maintaining professional demeanor while facilitating constructive dialogue.
- Supported online community growth by engaging with users and promoting positive interactions.
- Monitored incoming comments and messages, routing sensitive issues to appropriate internal stakeholders.
- Implemented new moderation strategies that led to a decrease in negative interactions among users.
Daycare Owner/Operator
- Oversaw daily daycare operations, ensuring safe, structured care for children and staff.
- Managed licensing compliance, health standards, and required documentation for regulatory readiness.
- Coordinated staff schedules, classroom coverage, and daily activity planning.
- Communicated with parents regarding enrollment, child progress, and center policies.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Enhanced child safety and well-being by implementing comprehensive health and safety protocols.
- Resolved conflicts among children with empathy and effective problem-solving techniques.
- Upheld high standards of cleanliness and hygiene, reducing spread of illness and ensuring healthy setting for children and staff.
- Stayed current on guidelines to maintain compliant program operations.
Education
High School Diploma
- Extracurricular Activities: Cheerleading and Gymnastics
- [Student Organization or Club Name] Choir, Hogan's Heros, Which was a cooking class, that made lunch for the staff, about every month.
Skills
Product picking
Online order processing
Customer service expertise
Order fulfillment
Product knowledge
Client relations
Decision-making
Positive demeanor
Order accuracy
Accomplishments
As a chat host I moderator as one of my top prorities, a Rosie Odonnel Chat room on AOl. I was able to redirect the chat and change emotions from a very angry or upset, moment, to one where laughing and joking around became the experience in our room.
Documented and resolved issues which led to The best results possible.
Timeline
Online Personal Shopper
Walmart
11.2024 - CurrentRead More
Online Moderator/website Moderator/Chat Moderator
LiveWorld
06.1996 - 2009Read More
Daycare Owner/Operator
Myself
1987 - 11.1999Read More
Sandalwood
High School Diploma
Read More