Jakob Rice
Midwest city,OK
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
Midway City, OK
01.2024 - 01.2025
- Greeted customers and provided excellent customer service.
- Reconciled discrepancies between inventory levels and purchase orders.
- Listened to customer needs to identify and recommend best products and services.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted customers in locating products and providing product information, ensuring a seamless shopping experience.
- Processed transactions quickly and accurately, maintaining customer satisfaction through efficient service.
- Provided support to coworkers during busy hours, ensuring tasks were completed on time, and team goals were met.
- Consistently received positive feedback from customers, contributing to high customer satisfaction ratings.
- Trained new associates on store procedures, customer service protocols, and safety measures, fostering a positive work environment.
- Effectively handled customer complaints, resolving issues promptly and professionally, ensuring customer retention, and repeat business.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
Fulfillment Center Associate
Amazon
Crown Point, Indiana
03.2023 - 08.2023
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Packed items into boxes according to customer requirements.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Received, sorted and processed incoming orders in a timely manner.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Ensured all safety protocols were followed during operations in the warehouse.
- Communicated effectively with team members about tasks assigned.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Education
High School Diploma -
Merrillville High School
Merrillville, IN06-2020
Skills
- Store relations
- Product picking
- Customer service expertise
- Decision-making
- Warehouse picking
- Inventory staging
- Order picking
- Palletizing
- Adaptability, flexibility
- Devotion
- CPR Certification
Affiliations
Community volunteer work
04/2022- 08/2024
- I walked dogs and assisted with their care at the shelter, helping to ensure their well-being
- Engaged in community cleanup efforts, picking up trash, and contributing to a cleaner environment
Certification
- CPR certification
Timeline
Online Personal Shopper
Walmart
01.2024 - 01.2025
Fulfillment Center Associate
Amazon
03.2023 - 08.2023
High School Diploma -
Merrillville High School