Kou Anyak
Summary
Skilled customer service professional with a passion for delivering a welcoming and efficient shopping experience. At Walmart, focused on ensuring order accuracy and planning smart routes so customers get what they need faster. Excels at building strong store relationships and offering genuine hospitality by blending technical know-how with a friendly approach. Consistently boosted order fulfillment efficiency and customer engagement.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Walmart
11.2023 - Current
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Answered customer questions and provided detailed product information.
- Followed up with customers over the phone about resolved issues to maintain high standards of customer service.
Customer Service Associate
Family Dollar
04.2023 - 11.2023
- Restocked and organized merchandise across the entire store.
- Removed trash, swept, and mopped floors for professional appearance.
- Checked and pulled defective or expired products from shelves.
- Unloaded arriving product stock and moved to store display areas.
Education
High School Diploma -
Terry Parker High School
7301 Parker School Rd, Jacksonville, FL 3221103-2023
Skills
- Customer service expertise
- Store Route planning
- Customer hospitality and accommodation
- Store relations
Accomplishments
Excellence in Shrink Performance
Family Dollar; 08/02/2023
- Maintained vigilant oversight of transactions and adhered to loss prevention protocols to minimize inventory shrinkage.
Timeline
Online Personal Shopper
Walmart
11.2023 - Current
Customer Service Associate
Family Dollar
04.2023 - 11.2023
High School Diploma -
Terry Parker High School
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