Daisy Melendez
Ny,NY
Summary
Dynamic and results-driven professional with extensive experience at Burlington, excelling in customer service and team leadership. Proven ability to enhance productivity through effective resource management and staff training. Skilled in safe food handling and payment processing, consistently delivering high customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Front End Supervisor
Burlington
, US
11.2022 - 07.2024
- Coordinated workflow, enhancing productivity and optimizing resource allocation.
- Monitored employee productivity, providing constructive feedback and coaching to improve performance.
- Recruited, hired, trained, mentored, and evaluated staff to maintain workforce effectiveness.
- Resolved customer complaints promptly, maintaining high levels of satisfaction.
- Ensured compliance with safety protocols while overseeing daily operations.
- Tracked project progress and provided timely feedback to team members.
- Supervised establishment organization through oversight and regular cleanliness inspections, ensuring a safe and welcoming environment.
- Balanced registers accurately to ensure financial integrity.
Sale Associate /Customer Service Representative
JCPenney
Ny, NY
04.2016 - 03.2020
- Educated customers on special pricing opportunities and company offerings, enhancing their purchasing decisions.
- Informed customers about billing procedures and processed payments, facilitating seamless transactions.
- Resolved customer complaints and queries promptly.
Food Vendor
Aramark Parks and Destinations
Florida , Kissing
12.1999 - 09.2000
- Conducted inventory of ingredients and premade menu offerings, placing orders to ensure adequate stock levels and prevent shortages.
- Received orders from customers, annotating modifications to standard menu items and delivering order tickets to cooks for preparation.
- Re-stocked and organized service stations to ensure efficiency during meal service.
- Cleaned and sterilized kitchen utensils, cookware, and service areas, ensuring compliance with hygiene standards for safe food service.
- Cleaned utensils, dishes and glasses for customer use.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Observed food preparation procedures outlined by food safety regulations and company policy to prevent distribution of contaminated products.
Cashier
Burger King
Ny, NY
08.1997 - 11.1998
- Scanned customer purchases, supporting transactions to streamline sales process.
- Supported customer purchases at checkout by locating items and enrolling customers in rewards programs.
- Welcomed customers, offering assistance to help find necessary store items.
- Performed recovery tasks daily to keep store organized and appealing. to maintain clean and organized areas, enhancing customer shopping experience.
- Processed returned items per store policy, ensuring compliance and customer satisfaction.
Skills
- Safe food handling
- Consistent presentations
- Proper storage and preservation
- Team contribution
- Payment processing
- Customer assistance
- Merchandise restocking
- Customer greeting
- ID verification
- Customer service
- Returns and exchanges
Timeline
Front End Supervisor
Burlington
11.2022 - 07.2024
Sale Associate /Customer Service Representative
JCPenney
04.2016 - 03.2020
Food Vendor
Aramark Parks and Destinations
12.1999 - 09.2000
Cashier
Burger King
08.1997 - 11.1998