Versatile retail leader adept at managing front-end operations and enhancing customer service. Experience in compliance oversight, inventory management, and staff training, contributing to a positive shopping environment and team performance.
Overview
3
3
years of professional experience
Work History
Front End Supervisor
Sprouts Farmers Market
Reno
10.2024 - Current
Directed front-end preparation for quarterly inventory and ensured compliance in other departments during audits.
Monitored labor hours and schedules to align with budget expectations.
Facilitated customer service support by addressing pricing questions, system errors, and complaint handling during observed interactions.
Shift Lead Manager
Cold Stone Creamery
Reno
06.2023 - 12.2024
Supervised team members in daily operations and customer service tasks.
Trained new employees on product knowledge and operational procedures.
Managed inventory levels to ensure product availability and freshness.
Aligned departmental policies and practices with company standards to ensure compliance and operational consistency.
Busser/Food Runner
Lilis Hawaiian Restaurant
Reno
05.2024 - 10.2024
Delivered freshly prepared food to customers, contributing to efficient dining experiences.
Provided attentive customer service, ensuring high levels of satisfaction.
Assisted with hosting duties to improve overall guest satisfaction.