Daisy Monge
Sedgwick Claims Management Services Inc.
Houston,Texas
9
years of professional experience
Bilingual Customer Service Representative recognized for exceptional productivity and efficient task execution. Expertise in communication, problem-solving, and time management. Proven ability to foster positive customer interactions and resolve conflicts in dynamic environments.
Work History
Customer Service Representative
1 Year 11 Months- Handled high call volumes, maintaining quality service standards and enhancing customer satisfaction.
- Addressed customer inquiries on claim status and policy details, ensuring timely and accurate responses.
- Delivered bilingual support to customers and colleagues, facilitating quick resolution of concerns and improving communication.
- Processed medical claims using advanced claims management software efficiently.
Licensed Massage Therapist
2 Years 10 Months- Coordinated appointment scheduling and maintained client records using practice management software to enhance client service.
- Maintained precise treatment records to ensure compliance with company policies and support quality care.
- Developed customized treatment plans leveraging knowledge of anatomy, physiology, and kinesiology to address individual client needs.
Licensed Insurance Agent
2 Years 11 Months- Performed customer needs assessments to identify suitable coverage levels, enhancing policyholder satisfaction.
- Responded promptly to customer inquiries via phone and email, fostering strong client relationships.
- Executed policy reviews to ensure compliance with state regulations, minimizing risk of penalties.
Education
Professional Massage Therapy License
Limited Lines License
High School Diploma
Skills
Customer inquiry resolution
Customer engagement strategies
Detail-oriented data management
Claims review and resolution
Proficient in advanced software
Project coordination
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Sedgwick Claims Management Services Inc.
01.2023 - 12.2024Read More
Licensed Massage Therapist
Volsana
01.2018 - 11.2020Read More
Licensed Insurance Agent
Ai United Insurance
01.2016 - 12.2018Read More
Texas Department of Insurance
Limited Lines License
Read More
Cortiva
Professional Massage Therapy License
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Northbrook HS
High School Diploma
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