Daisy Ortiz
Grand Prairie,TX
Summary
Dedicated and results-oriented sales associate and bartender with extensive experience in customer service, sales, and team leadership. Seeking a dynamic, full-time or part-time position in a friendly environment that fosters professional growth. Adept at developing sales strategies, training staff, and ensuring customer satisfaction while adhering to industry standards. Bilingual in English and Spanish with strong communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Bill Bates Ultimate Tailgate – Arlington, TX
Arlington, TX
09.2019 - Current
- Provide high-quality beverage service to patrons at a high-volume venue.
- Maintain cleanliness and organization of the bar area, adhering to safety and health standards.
- Prepare and serve beverages with attention to quality and consistency.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Personal and Professional Sales Associate
Snap Kitchen – Dallas, TX
Dallas, TX
03.2024 - 01.2025
- Deliver exceptional customer service, creating personalized experiences for clients.
- Assist with inventory management and daily sales transactions.
- Promote products and services to drive sales and customer retention.
Server
ChopShop Live – Roanoke, TX
Roanoke, TX
06.2024 - 11.2024
- Create a welcoming atmosphere for customers, ensuring excellent service throughout their visit.
- Handle cash transactions and balance tills at the end of shifts.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Bartender
Sandbar Cantina – Dallas, TX
Dallas, TX
03.2023 - 09.2023
- Provide exceptional service to customers in a fast-paced environment.
- Manage and process customer orders using POS systems.
- Ensure compliance with local liquor laws and safety regulations.
- Monitored bar inventory and promptly restocked low items before depletion.
Bartender/Trainer
Troy's at Texas Live – Arlington, TX
Arlington, TX
10.2019 - 02.2023
- Trained and mentored new bartenders, ensuring adherence to service standards and company policies.
- Managed high-volume shifts, delivering excellent customer service under pressure.
- Maintained inventory and prepared cocktail orders efficiently.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
Bartender/Trainer
Boomerjack's Grill and Bar – Dallas, TX
Dallas, TX
10.2020 - 02.2022
- Delivered excellent customer service while managing a busy bar environment.
- Trained and developed staff to meet operational standards and exceed customer expectations.
- Developed and conducted comprehensive training plans for new bartenders, emphasizing customer service, product knowledge, and responsible alcohol service.
- Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
Bartender
Wicked Wing Pub – Keller, TX
Keller, TX
06.2018 - 03.2020
- Managed bar operations and assisted in event planning and execution.
- Developed rapport with customers, promoting upsell opportunities and return visits.
- Served customers with excellent attention to detail and high service standards.
- Promoted menu items and ensured compliance with liquor regulations.
Server/Bartender/Trainer
Drunken Donkey – Keller, TX/
Keller, TX
02.2016 - 02.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided bartending services while mentoring new hires in customer service and bar operations.
- Assisted with maintaining cleanliness and organization of bar areas.
Education
Some College (No Degree) - Kinesiology
Texas Woman's University
Denton, TXSkills
- Bartending Experience
- Sales Strategy Development
- Customer Service Excellence
- Trainer and Staff Development
- Cash Handling & POS Systems
- Cocktail Crafting & Food Pairing
- Conflict Resolution
- Time Management & Organizational Skills
- Event Planning & Coordination
- Liquor Laws Compliance
- Upselling & Product Promotion
- Customer Relationship Management
Certification
- TABC
- Food Handlers
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Server
ChopShop Live – Roanoke, TX
06.2024 - 11.2024
Personal and Professional Sales Associate
Snap Kitchen – Dallas, TX
03.2024 - 01.2025
Bartender
Sandbar Cantina – Dallas, TX
03.2023 - 09.2023
Bartender/Trainer
Boomerjack's Grill and Bar – Dallas, TX
10.2020 - 02.2022
Bartender/Trainer
Troy's at Texas Live – Arlington, TX
10.2019 - 02.2023
Bartender
Bill Bates Ultimate Tailgate – Arlington, TX
09.2019 - Current
Bartender
Wicked Wing Pub – Keller, TX
06.2018 - 03.2020
Server/Bartender/Trainer
Drunken Donkey – Keller, TX/
02.2016 - 02.2019
- TABC
- Food Handlers
Some College (No Degree) - Kinesiology
Texas Woman's University
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