Summary
Work History
Skills
Software
Education
BusinessAnalyst

Daisy Park

Loan Assistant
Honolulu,HI

Summary

Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Work History

Loan Processor

U.S. Small Business Administration
2022.01 - Current
  • Worked Mon-Sat, 58 Hours a week with occasional overtime including weekends.
  • Communicated with customers daily to request information and complete paperwork.
  • Ordered information such as credit reports, environmental assessments and property appraisals.
  • Monitored key dates to obtain information by deadlines.
  • Assessed loan compliance to meet mortgage lending laws and regulations.

Mortgage Loan Processor

Intercontinental Capital Group
2020.10 - 2021.11
  • Worked M-F, 40 Hours a week with occasional overtime including weekends.
  • Manage 40-50 loans a month from end to end.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Handled any conditions sent from underwriting departments.


Member Service Representative

Health Choice Arizona
2019.10 - 2020.10
  • Worked M-F, 40 Hours a week with occasional overtime including weekends.
  • Took up to 60-90 calls a day with responsibilities of helping customers sign up for products, solve issues, and answer questions.
  • Take time to assist members insured through Medicare and Medicaid (AHCCCS) with questions they have on their policies.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.


Collection Specialist

Nationwide Credit Inc
Tempe , AZ
2019.03 - 2019.07
  • Worked M-F, 40 Hours a week with occasional overtime including weekends.
  • Made up to 400+ outbound calls per day.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Used scripted conversation prompts to convey current account information and obtain payments.


Cashier

Target
Glendale , AZ
2018.09 - 2018.11
  • Worked M-F, average 20 hours a week.
  • Helped customers complete purchases, locate items and join reward programs.
  • Used a friendly tone, greeted each customer with a smile, and answered any questions they may have had during or after their shopping.
  • Worked closely with shift manager to solve problems and handle customer concerns.


Customer Service Representative

State Farm
Tempe , AZ
2016.10 - 2017.10
  • Worked M-F, 40 Hours a week with occasional overtime including weekends.
  • Answered 60-90 inbound calls per day.
  • Helped customers with their banking needs such as signing up for bank products and answering account questions.
  • Provided new information to customers that would assist in not resulting in a double call to the bank.

Customer Service Representative

Randstad
Phoenix , AZ
2015.09 - 2016.10
  • Worked M-F, 40 Hours a week with occasional overtime including weekends.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Skills

Financial Document Review

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Software

Encompass

Microsoft Team & Zoom

MS Office (Word,Excel,Outlook,Powerpoint)

Google Drive (Docs,Sheets,Slides)

Education

High School Diploma -

Westview High School
2011.08 - 2015.05

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Daisy ParkLoan Assistant