Daisy Payawal
San Diego,CA
Summary
Experienced Front Desk professional offering superior customer service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Dentrix and third party applications, with friendly and decisive approach to resolving challenges. Being a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Front Desk Administrator
Great Smiles Of La Mesa
07.2019 - Current
- Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Improved office organization by implementing effective filing systems and document management practices.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Collaborated with 9-10 team members on special projects, resulting in successful completion within tight deadlines.
- Managed multi-line phone systems
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns and refunds in accordance with office policy.
- Provided positive first impressions to welcome existing, new, and potential patients
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
Registered Dental Assistant
Coast Dental Care
03.2017 - 07.2019
- Preparation of operation, Greeted patients, prepared them for their appointment, Catered to Dentist and patient's needs, X-Rays/Coronal Polishing, Chair-side Assisting, Sterilization, Coronal Polish/pit and fissure certified
- Ensure all orders were inputted and arrived at a timely manner
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assist with patients with high anxiety and ensuring a very positive experience for patients during all procedures
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Dental Assistant (Student)
Concorde Career College Dental Assisting
04.2016 - 01.2017
- Awarded Deans list and Perfect Attendance, Completed training for dental assisting duties, preparing patients for their appointment, Completed training in charting and recording health histories, patient information and the importance of patient confidentiality (HIPAA)
Sales Specialist
Victoria Secret Pink
01.2016 - 01.2017
- Money Handling, Customer Service, Organization, Team Work/Dedication
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Was offered multiple advancements in career
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
Education
Bachelors in Science in Health care Administration - Healthcare Administration
Grand Canyon University
05.2023
Dental Assistant (Student) -
Concorde Career College Dental Assisting
12.2017
Skills
- Word Processing
- Problem-solving skills
- Customer service focus
- Listening Skills
- Cash Handling
- Time management expertise
- Customer Service Management
- File Organization
- Administrative Skills
- Reception Area Maintenance
- Staff Supervision
- Scheduling Coordination
- Conflict Management
Staying active
I like to live a healthy lifestyle and I love meeting new people and learning from them. I am a peoples person and create a positive atmosphere
Languages
Tagalog
Professional Working
Timeline
Front Desk Administrator
Great Smiles Of La Mesa
07.2019 - Current
Registered Dental Assistant
Coast Dental Care
03.2017 - 07.2019
Dental Assistant (Student)
Concorde Career College Dental Assisting
04.2016 - 01.2017
Sales Specialist
Victoria Secret Pink
01.2016 - 01.2017
Bachelors in Science in Health care Administration - Healthcare Administration
Grand Canyon University
Dental Assistant (Student) -
Concorde Career College Dental Assisting
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