Daisy Perez
Hawthorne,California
Summary
One of my achievements is handling high passenger volumes at LAX while maintaining strong customer service. I assist more than 180 passengers per flight, solve travel issues quickly, and provide bilingual support in English and Spanish to ensure passengers feel supported and informed.
Overview
10
10
years of professional experience
Work History
Airline Ticket Agent
Volaris Airlines
11.2022 - Current
- Processed passenger check-ins efficiently using automated systems and manual verification methods.
- Assisted customers with ticket purchases, changes, and cancellations in a fast-paced environment.
- Coordinated baggage handling operations to minimize delays and enhance service quality.
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Resolved customer complaints professionally and empathetically to retain loyalty.
- Verified passenger documentation to ensure compliance with international travel requirements.
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Personal Shopper
Instacart
04.2020 - 07.2022
- Processed customer transactions efficiently and accurately using point-of-sale system.
- Managed cash drawer, ensuring balanced registers at shift end.
- Assisted customers with product inquiries, enhancing shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety.
- Implemented strategies to reduce transaction time, improving overall workflow.
- Resolved customer complaints effectively, fostering positive store reputation.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Restaurant Hostess
Paul Martin’s American Grill
02.2019 - 03.2020
- Welcomed guests with professionalism, ensuring a positive first impression.
- Managed reservation system to optimize seating and reduce wait times.
- Coordinated with kitchen and serving staff to ensure timely table service.
- Trained new host staff on customer service protocols and operational procedures.
- Handled guest inquiries and concerns efficiently, enhancing overall satisfaction.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Cashier
99 Cents Store
12.2015 - 11.2018
- Processed customer transactions efficiently and accurately using point-of-sale system.
- Managed cash drawer, ensuring balanced registers at shift end.
- Assisted customers with product inquiries, enhancing shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety.
- Implemented strategies to reduce transaction time, improving overall workflow.
- Resolved customer complaints effectively, fostering positive store reputation.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Inglewood
Inglewood, CA06.2000
Skills
Customer Service
Airline Ticketing & Passenger Assistance
Bilingual (English & Spanish)
Problem-Solving
Multitasking in High-Volume Environments
Cash Handling & POS Systems
Conflict Resolution
Time Management
Note
Show times and work schedule subject to change depending on operational need
Timeline
Airline Ticket Agent
Volaris Airlines
11.2022 - Current
Personal Shopper
Instacart
04.2020 - 07.2022
Restaurant Hostess
Paul Martin’s American Grill
02.2019 - 03.2020
Cashier
99 Cents Store
12.2015 - 11.2018
High School Diploma -
Inglewood