Sports
Julius Agyei
Airline Ticket Officer
Accra,GH
Summary
Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Language
Work History
Airline Ticket Agent
DROMO TRAVELS
Accra,Ghana
11.2023 - Current
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Checked baggage at gate and loaded onto ramp.
- Sold, printed, and issued tickets to guests.
Surveillance Operator
2gees Forex Bureau Limited
Accra, Ghana
05.2022 - 10.2023
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Testified in court as company representative, providing honest information about criminal activity.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Oversaw floor agents during interactions with customers.
Computer Technician
Deep Electronic Solution
Accra, Ghana
03.2020 - 04.2022
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed troubleshooting to correct computer hardware and software malfunctions.
IT Recruiter
Best Western Premier
Accra, Ghana
01.2017 - 01.2020
- Interviewed candidates using different interview methods and approaches.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Onboarded new hires and set up training.
- Sourced and selected applicants for technical positions within company.
Education
High School Diploma -
St. Thomas Aquinas
Accra, Ghana06.2011
Skills
Driver's License Requirements
Needs Assessment
Call Documentation
Customer Service
Understanding Customer Needs
POS Systems and Ordering Platforms
Data Management
Social Media Strategy
Marketing
Traditional Marketing
Digital Marketing
Physical Fitness
Sports Knowledge
Microsoft Office
Critical Thinking
Multitasking
Accomplishments
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
Interests
Reading
Driving
Timeline
Airline Ticket Agent
DROMO TRAVELS
11.2023 - Current
Surveillance Operator
2gees Forex Bureau Limited
05.2022 - 10.2023
Computer Technician
Deep Electronic Solution
03.2020 - 04.2022
IT Recruiter
Best Western Premier
01.2017 - 01.2020
High School Diploma -
St. Thomas Aquinas