Sports
Julius Agyei
Airline Ticket Officer
Accra,GH
Summary
Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Language
Work History
Airline Ticket Agent
DROMO TRAVELS
11.2023 - Current
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Checked baggage at gate and loaded onto ramp.
- Sold, printed, and issued tickets to guests.
Surveillance Operator
2gees Forex Bureau Limited
05.2022 - 10.2023
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Testified in court as company representative, providing honest information about criminal activity.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Oversaw floor agents during interactions with customers.
Computer Technician
Deep Electronic Solution
03.2020 - 04.2022
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed troubleshooting to correct computer hardware and software malfunctions.
IT Recruiter
Best Western Premier
01.2017 - 01.2020
- Interviewed candidates using different interview methods and approaches.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Onboarded new hires and set up training.
- Sourced and selected applicants for technical positions within company.
Education
High School Diploma -
St. Thomas Aquinas
Accra, Ghana06.2011
Skills
Driver's License Requirements
undefinedAccomplishments
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
Interests
Reading
Driving
Timeline
Airline Ticket Agent
DROMO TRAVELS
11.2023 - Current
Surveillance Operator
2gees Forex Bureau Limited
05.2022 - 10.2023
Computer Technician
Deep Electronic Solution
03.2020 - 04.2022
IT Recruiter
Best Western Premier
01.2017 - 01.2020
High School Diploma -
St. Thomas Aquinas