Daisy Perez Sanchez
Omaha,NE
Summary
Dynamic professional with a proven track record at Nebraska Furniture Mart, enhancing customer satisfaction through exceptional service and efficient issue resolution. Skilled in interdepartmental communication and customer relations, adept at training and staff oversight. Achieved significant improvements in operations and customer engagement, demonstrating expertise in cash handling and conflict management.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
Nebraska Furniture Mart
Omaha, NE
07.2022 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with other departments to resolve customer issues efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with company policies and regulations related to customer service operations.
Cashier Trainer
Nebraska Furniture Mart
Omaha, NE
01.2023 - 03.2025
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Monitored cashier performance to evaluate strengths and areas for improvement.
- Delivered necessary support on usage of software tools in store operations.
Shift Manager
Raising Cane's Restaurants
Omaha, NE
08.2019 - 10.2022
- Observed and monitored utilization of equipment.
- Prepared operations data to produce comprehensive reports to management.
- Ensured compliance with health and safety regulations.
Education
Associate of Arts - Marketing
Southeast Community College
Lincoln, Nebraska, NE12-2022
Skills
- Customer service excellence
- Interdepartmental communication
- Training material updates
- Client engagement
- Billing arrangements
- Cash handling
- Payment processing
- Customer relations
- Staffing oversight
- Account management
- Customer complaint resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Cashier Trainer
Nebraska Furniture Mart
01.2023 - 03.2025
Customer Service Lead
Nebraska Furniture Mart
07.2022 - Current
Shift Manager
Raising Cane's Restaurants
08.2019 - 10.2022
Associate of Arts - Marketing
Southeast Community College
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