Daisy Peters
Great Falls,MT
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Buffalo Wild Wings. Proven ability to enhance guest experiences through suggestive selling and effective team collaboration, while maintaining high cleanliness standards and food safety compliance. Committed to fostering positive dining environments and resolving customer concerns swiftly.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Buffalo Wild Wings
Great Falls, MT
04.2024 - Current
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained new servers on menu knowledge and service standards.
- Managed multiple tables efficiently, ensuring customer satisfaction throughout dining experience.
- Assisted in maintaining cleanliness and organization of dining area during peak hours.
- Upsold menu items, enhancing overall guest experience and restaurant revenue.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Crafted and served a diverse range of beverages in high-pressure environment.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Shift Lead
Mod Pizza
Great Falls, MT
06.2022 - 04.2024
- Supervised team members to ensure efficient service and maintain high customer satisfaction.
- Trained new employees on operational procedures and company standards.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Monitored food safety protocols to ensure compliance with health regulations.
- Resolved customer complaints swiftly, promoting a positive dining experience.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
High School Diploma -
Choteau High School
Choteau, MTNo Degree - Online Phlebotomy Course
University of Helena
Helena 01-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- Order accuracy
- Quality control
- Suggestive selling
- Beverage preparation
Timeline
Server/Bartender
Buffalo Wild Wings
04.2024 - Current
Shift Lead
Mod Pizza
06.2022 - 04.2024
High School Diploma -
Choteau High School
No Degree - Online Phlebotomy Course
University of Helena