Daisy Pillot
San Diego,USA
Summary
Highly motivated and passionate professional with a background in collaborative environments. With a range of diverse experiences spanning customer service, cashier associate, referral coordinator and hotel management, I have grown my skills to meet team goals and deadlines. My background in these industries has equipped me with a broad skill set in communication, flexibility, and problem-solving. I am seeking a position where I can utilize my expertise to positively impact people's lives and enhance their day-to-day experiences. I look forward to discussing how my background and skills align with the needs of your organization.
Overview
7
7
years of professional experience
Work History
Cashier Assistant
Panera Bread
San Diego, California
08.2024 - Current
- Greeted customers and provided assistance in locating items.
- Provided accurate cash register operations, including accepting payments and providing change.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Verified that all products were labeled with correct pricing information.
- Operated cash register to process customer orders accurately and efficiently.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Jewelry Sales Associate
JCPenney
San Diego, California
11.2022 - 04.2023
- Greeted customers and provided excellent customer service.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Created window displays that showcased new products.
- Assisted in the design of custom jewelry pieces for customers.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
- Received inventory shipments and stocked shelves with merchandise.
- Provided accurate information about warranties, pricing, policies.
- Engaged in suggestive selling techniques to increase sales volume.
- Resolved customer complaints in a professional manner.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Facilitated returns or exchanges with minimal disruption to customers.
- Prepared daily sales reports for management review.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
Front Desk Receptionist
Holiday Inn Express Hotel
San Diego, California
01.2020 - 05.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Handled incoming and outgoing mail and packages.
- Monitored and ordered office supplies, ensuring adequate stock levels.
Fine Jewelry Sales - Assistant Manager
Navy Exchange Service Command
Rota, Spain, Spain
05.2017 - 02.2019
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Answer phone calls and direct them to the appropriate person or department
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Handle customer inquiries, complaints, and requests in a timely and professional manner
- Advised customers on proper care of fine jewelry pieces.
- Maintained accurate records of all sales transactions.
- Ensured store security by monitoring suspicious activities and individuals.
- Verified accuracy of invoices, shipping documents, and other paperwork associated with sales transactions.
- Performed daily opening and closing duties such as setting up registers, restocking shelves, and counting cash drawers.
- Attended weekly staff meetings to discuss trends in the industry and provide feedback on customer service issues.
- Worked closely with the store manager to develop strategies for increasing sales revenue.
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Restocked merchandise from inventory during downtime when items upfront became low.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Computed purchases and received and processed cash or credit payment.
- Organized merchandise displays in a visually appealing manner.
Education
Associate Degree - Medical Assistant
Instituto de Banca y Comercio
Puerto RicoHigh School Diploma -
Youth Challenge Academy - Military School
Puerto RicoSkills
- Bilingual
- Customer Service
- Heavy Multi-tasking
- Team player
- Computers knowledgeable
- Proficient in Microsoft Office
- Excellent time management
- Organizes and Detail-Oriented
- Strong work ethic
- Positive and professional
- Persuasion techniques
- Sales Strategies
- Lead Management
- Adaptability and Dependability
- Critical Thinking
- Multi-line phone talent
- Helpful and Service-Oriented
Timeline
Cashier Assistant
Panera Bread
08.2024 - Current
Jewelry Sales Associate
JCPenney
11.2022 - 04.2023
Front Desk Receptionist
Holiday Inn Express Hotel
01.2020 - 05.2021
Fine Jewelry Sales - Assistant Manager
Navy Exchange Service Command
05.2017 - 02.2019
Associate Degree - Medical Assistant
Instituto de Banca y Comercio
High School Diploma -
Youth Challenge Academy - Military School