Daisy Pineda
Fontana,CA
Overview
4
4
years of professional experience
Work History
Problem Solver/Auditor Associate
Amazon
12.2021 - Current
- Identified, prioritized, and selected alternative solutions based on analysis to address root cause
- Achieved 40% reduction in rate of inaccurate product returns by implementing measures to address incorrect product information and mismatched descriptions
- Collaborated directly with work associates, providing valuable feedback and guidance in 1:1 setting
- Communicated results of audits to upper management through factual written reports and oral communication
Sales Associate/Cashier
Petsmart
06.2021 - 11.2021
- Proficiently executed front-of-store responsibilities including register transactions, phone calls, and pet care assistance
- Efficiently processed and picked online orders in timely manner to meet customer expectations
Sales Associate/Cashier
Fashion Q
12.2020 - 06.2021
- Demonstrated expertise in front register operations and exchanges/returns
- Skillfully organized clothing merchandise by sections and assisted customers with any needs
Brand Associate
Gap Factory Store
11.2019 - 04.2020
- Managed and operated fitting room area and handled backstock inventory
- Proactively enrolled customers in rewards programs
Education
Bachelors of Arts - Biological Psychology
California State University - San Bernardino
San Bernardino, CA05.2024
Associate of Arts - Psychology
Riverside City College
Riverside, CA06.2022
Skills
- Strategic Problem-Solving
- Critical Thinking
- Merchandise Stocking and Replenishing
- Teamwork and Collaboration
- Confidentiality and Data Protection
- Adaptable and Flexible
- Multitasking and Time Management
- Retail Sales
- Rewards Programs
- Product Recommendations
- Return and Exchange Processing
- Bilingual in Spanish and English
Timeline
Problem Solver/Auditor Associate
Amazon
12.2021 - Current
Sales Associate/Cashier
Petsmart
06.2021 - 11.2021
Sales Associate/Cashier
Fashion Q
12.2020 - 06.2021
Brand Associate
Gap Factory Store
11.2019 - 04.2020
Bachelors of Arts - Biological Psychology
California State University - San Bernardino
Associate of Arts - Psychology
Riverside City College
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