Daisy Rodriguez
Mesquite,TX
Summary
With over five years of experience in customer service within high-paced, upscale environments, I have refined my multitasking and communication skills, fluently speaking both English and Spanish. I excel at guiding guests through food and drink menus, upselling effectively, and ensuring prompt, high-quality service. My dedication to exceptional service consistently enhances customer satisfaction and drives revenue. My strong attention to detail and swift adaptability allow me to offer tailored recommendations to each guest. I am flexible with my availability, ready to work all shifts, including openings, closings, weekends, holidays, and special events
Overview
4
4
years of professional experience
1
1
Certification
Work History
Part Time Inside Sales Advisor / Call Center
DaBella
Addison, Texas
03.2024 - Current
- Excelled in delivering attentive service by actively listening to customers and managing high-volume interactions, handling numerous orders and requests daily, while promptly identifying and addressing customer needs
- Built genuine rapport and empathy with customers, creating positive interactions and fostering trust, which resulted in successfully securing sales and consistently receiving positive feedback for exceptional service
- Efficiently managed multiple tasks and resolved customer issues while maintaining high service standards, consistently delivering outstanding experiences under pressure and ensuring a positive atmosphere to enhance overall satisfaction
- Consistently exceeded performance goals while demonstrating dedication by working late and arriving early during busy shifts, effectively supporting the team through high-demand periods and enhancing overall service quality
Cocktail Waitress
Rodeo West Dallas
Dallas, Texas
01.2024 - 03.2024
- Utilized in-depth knowledge of menu items, flavors, and a diverse selection of popular and custom cocktails, local beers, and wines to offer personalized recommendations and help customers make informed choices based on their tastes and preferences while also insuring compliance with state liquor laws by conducting thorough ID checks and staying updated on relevant regulations
- Maintained the cleanliness and organization of the bar area, managing inventory and replenishing fresh ingredients to ensure efficient drink preparation. Oversaw sanitization of surfaces and consistently ensured that all supplies were stocked and ready to support seamless bar operations
- Showcased strong multitasking skills by efficiently managing multiple drink orders and customer requests in a fast-paced environment, while leveraging exceptional communication abilities to build rapport, handle special requests, and deliver a memorable dining experience
- Proficiently utilized the Micros POS system to reduce drink order wait times by 5% daily, ensuring swift and accurate processing. Managed shift closing duties, including cash and credit card reconciliation, and conducted daily alcohol and weekly food inventories. Assisted with ordering and reordering of food, beverages, and supplies to maintain optimal inventory levels
Waitress
Mesero Restaurant
Dallas, TX
08.2022 - 05.2023
- Provided food and beverages in a fast-paced, high-volume environment, contributing over $5,000 in daily revenue while promoting premium brands to boost sales, and utilized in-depth knowledge of over 20 menu items and rotating specials to offer personalized guest recommendations
- Expanded my experience as a team player by actively offering and seeking assistance in seating guests, delivering food, and clearing tables, while collaborating closely with kitchen and bar staff to expedite order delivery and achieve a two-minute reduction in wait times. Proactively supported other departments and resolved conflicts promptly to ensure consistent 100% customer satisfaction
- Provided friendly greetings to both new and returning customers, fostering strong relationships that enhanced customer loyalty, while maintaining composure and professionalism during busy shifts and when addressing difficult customer situations
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Waitress / Cashier
Denny's Corp
Irving, Texas
02.2020 - 12.2020
- Provided warm and attentive service by greeting customers with a smile and efficiently managing breakfast, lunch, and dinner service for a high volume of guests per shift, while actively promoting daily specials and using upselling techniques to boost customer satisfaction and increase revenue
- Accurately processed cash and credit transactions while maintaining a precise cash drawer and ensuring correct change, all while demonstrating strong time management and multitasking abilities to efficiently handle multiple tables, manage orders, and deliver food to ensure timely and effective service
- Handled customer concerns with professionalism and empathy, expertly managing interactions with dissatisfied patrons while consistently delivering excellent service and striving to enhance overall customer satisfaction
- Proactively analyzed Google reviews to identify customer issues and preferences, leading to improved service and a noticeable increase in positive feedback and overall customer ratings
Education
High School Diploma -
Jack E.Singley Academy
Irving, TX05-2021
Skills
- Exceptional Communication
- Active Listening
- Conflict Resolution
- POS Systems Proficiency
- Time Management/Order Coordination
- Multitasking
- Team Collaboration
- Adaptability
- Manual Dexterity
- Reliability
- Problem-Solving
Certification
- TABC Certification
Timeline
Part Time Inside Sales Advisor / Call Center
DaBella
03.2024 - Current
Cocktail Waitress
Rodeo West Dallas
01.2024 - 03.2024
Waitress
Mesero Restaurant
08.2022 - 05.2023
Waitress / Cashier
Denny's Corp
02.2020 - 12.2020
High School Diploma -
Jack E.Singley Academy