Daisy Rodriguez
Lake Worth,FL
Summary
Dynamic customer service professional with a proven track record at Realauction.com, excelling in conflict resolution and problem-solving. Adept at building strong relationships and delivering exceptional support, I leverage technical skills in Microsoft Excel to enhance service efficiency and ensure customer satisfaction. Committed to fostering positive client experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Realauction.com
Plantation, FL
05.2022 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
Customer Service Representative
Data Processing Office
Boca Raton, FL
02.2018 - 04.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Cashier
Chipotle
Lantana , FL
05.2017 - 01.2018
- Answered phone calls to assist customers with questions and orders.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
- Greeted customers promptly and responded to questions.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
Personal Secretary
Danny's Landscaping
Lake Worth, FL
01.2016 - 04.2017
- Ordered supplies when necessary; tracked inventory levels to ensure sufficient stock on hand.
- Provided administrative support to executive team members as requested.
- Processed invoices for payment in accordance with company policy.
- Monitored incoming correspondence.
- Scheduled appointments with clients and vendors, as needed.
- Processed invoices and payments accurately and efficiently.
- Entered data into internal databases in an accurate manner.
Education
GED -
Florida Department of Education
West Palm Beach, FL03-2020
Skills
- Customer service
- Conflict resolution
- Technical support
- Call handling
- Problem solving
- Verbal and written communication
- Punctuality and reliability
- Multi-task management
- Calm demeanor
- Microsoft Excel
- Problem resolution
References
References available upon request.
Timeline
Customer Service Representative
Realauction.com
05.2022 - Current
Customer Service Representative
Data Processing Office
02.2018 - 04.2021
Cashier
Chipotle
05.2017 - 01.2018
Personal Secretary
Danny's Landscaping
01.2016 - 04.2017
GED -
Florida Department of Education
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