Daisy Ridriguez
Scranton,PA
Summary
Dynamic professional with a proven track record at Northeastern Envelope Company, excelling in customer service and critical thinking. Adept at enhancing operational efficiency and resolving customer issues, I leverage data entry skills to streamline processes and improve satisfaction. Committed to fostering team collaboration and driving continuous improvement in service delivery.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Northeastern Envelope Company
12.2022 - 03.2025
- Assisted customers with inquiries and provided accurate information regarding products and services.
- Processed customer orders efficiently using CRM software to ensure timely fulfillment.
- Handled customer complaints with empathy, resolving issues to enhance satisfaction levels.
- Collaborated with team members to improve service delivery and streamline communication processes.
- Maintained organized records of customer interactions for reference and follow-up actions.
Workflow Coordinator
Trust Flow
01.2022 - 12.2022
- Coordinated cross-departmental workflow processes to enhance operational efficiency and communication.
- Implemented process improvements that streamlined project timelines and reduced bottlenecks in workflows.
- Led training sessions for new team members, fostering skill development and knowledge sharing.
- Analyzed workflow data to identify trends, leading to informed decision-making and strategic planning.
- Managed project schedules, ensuring deadlines were met while maintaining high-quality standards throughout processes.
Food Service Manager
Papi’s Kitchen Scranton
02.2020 - 12.2022
- Oversaw daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and customer service standards.
- Developed and implemented efficient workflow processes to reduce waste and improve service speed.
- Managed inventory control, optimizing stock levels to minimize costs while meeting demand.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
Executive Assistant to the Director
Catherine McCauley Center
10.2019 - 06.2020
- Coordinated executive schedules, ensuring timely meetings and efficient use of time.
- Managed communication between the Director and internal/external stakeholders, facilitating smooth information flow.
- Provided support during board meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Prepared comprehensive meeting agendas and minutes, ensuring all action items were tracked and followed up on.
- Conducted research on industry trends to provide valuable insights for the director''s strategic planning initiatives.
- Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
On-site Human Resource Rep
Process Technologies
06.2017 - 09.2017
- Managed recruitment processes, ensuring alignment with organizational culture and strategic goals.
- Developed and implemented onboarding programs to enhance new employee integration and retention.
- Facilitated employee training sessions, promoting professional development and compliance with company policies.
- Administered performance management initiatives, supporting continuous feedback and employee growth strategies.
- Streamlined HR operations by integrating digital tools for payroll processing and benefits administration.
Education
Elizabeth High School
Elizabeth, NJSkills
- Customer service
- Critical thinking
- Active listening
- Data entry
Timeline
Customer Service Representative
Northeastern Envelope Company
12.2022 - 03.2025
Workflow Coordinator
Trust Flow
01.2022 - 12.2022
Food Service Manager
Papi’s Kitchen Scranton
02.2020 - 12.2022
Executive Assistant to the Director
Catherine McCauley Center
10.2019 - 06.2020
On-site Human Resource Rep
Process Technologies
06.2017 - 09.2017
Elizabeth High School
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